“Great hotel, staff and holiday overall, but... rooms need updating!”
We've just returned from a weeks AI holiday (4 adults, 3 children (aged 4yr and 2yr). Thankfully the weather was kind and remained hot considering it was end of Sept/Oct.
First Choice entertainment team were fantastic and worked very hard, and long hours. We used the Kids Club a few times throughout the week with no problems and my 4yr daughter really enjoyed it, including the face painting and making things etc. The main disapointment was the staff showed how eager they were to be going home as it was the last week of the season (so all First choice were going home too). which was a shame and it appeared they didn't do/provide as much as they should; either due to lack of team members, willingness, time available or equipment failure. We saw the same faces (staff) throughout the day playing many roles when I'm sure it should have been someone else or other activites offered.
The apartments are spacious, but need a good lick of paint and a refurb, unfortunatly some furniture was falling apart and needed to be fixed but according to a rep, First Choice have ceased the contract with this hotel for future years so this won't be a priorty.
Food was lovely, fresh and a good variety. Tex Mex was disappointing, very bland. Italian was better.
Pools were clean and warm with 2 lifeguards always on duty. Kids splash pool gets busy and noisy for obvious reasons. Main pool has a disabled ramp which is good, esp for kids that aren't too confident in the water. Sun loungers could have done with a wipe over as very grubby and sticky.
Free WiFi within the reception which was a bonus but payable internet computers are also available.
Transfer was just over an hour and first drop off hotel. Outbound transfer was a nightmare with 3 flights (stansted, manachester and glasgow) returning together on the coach and all queing together at the checkin desk!
Overall, a good holiday, great time of year to go (hotel only at 40% capacity)
Room Tip: Go beginning or end of season.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC