At best a good 3 star - no way is this hotel, badly needing refurbished, 5 star. The air conditioning hardly works, neither does the room fridge, no coffee making facilities and very average room cleaning. The rooms just feel dirty the whole time. On arrival you are dumped on the main road - no porter in sight - not good with 3 suit cases, a pram and a 2 year old boy. As you toil past the fountain that is now full of dead leaves, finally someone notices you. Great. The "palace" feels glum, and looks like a 1960's nuclear bomb shelter. Honestly, unless you love this part of the world go to Mexico, Egypt, or the Dominican Republic. For the same price things are just so much better. And the staff in these countries generally really try. Spain, I am sorry you need to pull up your socks and get with the times. The 70's are long gone.

i loved it it was very clean many germans but the pool was beautiful it was the staff that made it great they were very helpful and friendly the food was expuisite.The entertainment was great we had a really nice time the view was lovely and lovely tourist attractions.I have already booked to go back and i cant wait.Not much activity for kids but they still love it.I would say that the only problem was that in the outside pool everyone stares at you.I would say that u should go and see wat u think the pictures dont look great but when u go it is lovely. so yer i loved it it was so much better than five star so yer just go along and see wat u think serrano palace here i come woo hoo go on go its great

I have stayed at the Serrano Palace for many years and always thought it was a very good hotel. This year the hotel has just got better than ever. Since my last visit in 2007, there is a new hotel manager Tony and a new restraunt manager also called Tony, along with a wonderful chef from Italy called Alex who is clearly passionate about the food he delivers to the guests. New innovations included fresh fruit served to hotel guests at the poolside every afternoon, often by the chef himself. A welcome drink (free) upon arrival at the restraunt each evening was a really nice touch, this included champagne on Gala night. Champagne is also served to guests at check-in, whilst you complete arrival paperwork and pick up your room key. Check-in at the Serrano Palce is speedy and efficent.
If you are looking for a relaxing hotel with 1st class service from a superb staff team, this is the place to go, you will not be disappointed.