WE booked direct with hotel and got adjoining rooms and half board for 5 nights in August 2010. Most majorcan hotels are 1 star below equivalent UK hotels so we were pleasantly surprised with the rooms. very large, great marble bathrooms with usual freebees. ok TV with some english channels, nice balcony with patial view of sea.

Check in very easy, no hassle, pool was average size but so refreshing and never busy, most people sleep in loungers all day which were easily available with minimal reservation by early morning lounge baggers! The kids loved the pool and would swim all day long. The indoor pool opened onto outdoor pool so provided shade when required.

Towel system was confusing requiring a deposit to be paid and a slip of paper given to you which you returned with the towel at end of day. Not too much english spoken by staff so usually led to confusion for first few days.

Staff slightly grumpy but after a few days this was almost charming in a funny way, the kids enjoyed ordering icecream from the pool bar and signing for it (not realising I had to pay at the end) lunch was good and relatively cheap.Buffet at night did get a bit repetative but was of a good quality with a theme on each evening to vary the mains.

Beach across road was beautiful. There was a supermarket on the beach which was 50 yards from hotel and made better value for water, icecream etc.

Lots of good restaurants along the coastal path and some bars too. Not a great place for teenage ravers but great for couples and families.

Families would leave their floatable toys at the end of their stay in one corner by the pool so there was a never ending supply of inflatables for the kids to use, we left a couble of airbeds and a dingy!!

In summary very good value indeed. Go for half board

At best a good 3 star - no way is this hotel, badly needing refurbished, 5 star. The air conditioning hardly works, neither does the room fridge, no coffee making facilities and very average room cleaning. The rooms just feel dirty the whole time. On arrival you are dumped on the main road - no porter in sight - not good with 3 suit cases, a pram and a 2 year old boy. As you toil past the fountain that is now full of dead leaves, finally someone notices you. Great. The "palace" feels glum, and looks like a 1960's nuclear bomb shelter. Honestly, unless you love this part of the world go to Mexico, Egypt, or the Dominican Republic. For the same price things are just so much better. And the staff in these countries generally really try. Spain, I am sorry you need to pull up your socks and get with the times. The 70's are long gone.

i loved it it was very clean many germans but the pool was beautiful it was the staff that made it great they were very helpful and friendly the food was expuisite.The entertainment was great we had a really nice time the view was lovely and lovely tourist attractions.I have already booked to go back and i cant wait.Not much activity for kids but they still love it.I would say that the only problem was that in the outside pool everyone stares at you.I would say that u should go and see wat u think the pictures dont look great but when u go it is lovely. so yer i loved it it was so much better than five star so yer just go along and see wat u think serrano palace here i come woo hoo go on go its great