High expectations for this place, especially after it appeared in Sunday Times guide to 10 best locations in rural Mallorca. We joked about the paper saying it was ideal for 'fashionistas', but actually it's not at all pretentious in that way.
Stunning location and beautiful buildings but many small things let it down. They need to strive for excellence here given cost, reputation etc and indeed enjoy a stunning location, wonderful infinity pool in the very private new house we stayed in, great base near the coast and walled towns of Capdepera and Arta.
However, room not ready when promised (took 2 hours when told 30 mins), rooms poorly cleaned with bath untouched, towels and toiletries forgotten, dinner bookings forgotten and were made to feel like a criminal when asking for a pre-booked table, grumpy Germans putting towels out on sunbeds before breakfast. All small things but culmultatively, in a place that should be really special, makes for a less than special experience. Complaints led to a 10% reducation in room rate, but no apologies from staff except the very able and effiecent Nicole. Shame the other inept ones let her down.
Also, young Britsih family reported they were promised a room with some separation for toddler. Did not get what was promised and told would have to pay for entire booked stay if wanted to leave and try elsewhere. Seems harsh when did not get promised facility but indicative of the overall lack of grace of the place despite it's outward smartness.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC