I recently stayed at this amazing hotel in Ischia with my family and we had one of the best vacations in our lives! the charm of the hotel, the rooms, the service, the pools, the Spa, the FOOD! we have nothing to say more than recomend this hotel to anyone visiting the beautiful Island of Ischia. Everything was excellent and the expectations for a 4 stars hotel were more than meet in this incredible place. Bravo Zulu to the staff for making our vacation truly a dream!

I first came to Ischia 8 years ago, shortly after my wife died, as I needed a quiet restful holiday in pleasant surroundings. I chose the Hotel Hermitage from the Thomson brochure and booked a package holiday. and thoroughly enjoyed it. Two weeks of glorious sunshine with hours to spend swimming, reading or listening to classical music on RAI3. Both the food and the service were better than I had expected. The following year I made my own arrangements, booking half-board by email and getting a flight from Gatwick to Naples. The hotel organised my transport free and had a taxi waiting for me. For once, I really felt like a VIP. I have stayed there every year since. The staff at reception speak reasonable English and are always friendly and welcoming, and although I book a single room it is large enough with a pleasant outlook. Perhps one day the Hotel Hermitage will provide tea/coffee making facilities in the room per favor? The waiters in the restaurant even remember my name and that I always order a bottle of the house white wine. My dislikes? The gelati, small pre-packed straight from the freezer, as you'd get in New York or London. In Italy I expect real ice-cream! There was a time when the waiters at breakfast came round with large pots of good coffee. "More coffee sir?" was welcome sound, unlike the present day coffee machine which new guests find difficult to operate, resulting in a long queue. But who am I to complain? Later this year, my family are coming to join me on my second week at the Hotel Hermitage. There will be three generations of us. What better recommendation can I offer?

When we arrived to the Hotel the people at the front desk were very unwelcoming. They tried to tell us that we haven't paid for the reservation when we already did through Skoosh. They said they would check into it and never did. They had us go to towne and find an internet cafe to print out my credit card statement showing proof that the room had been paid for. When we asked for towels to the pool they informed us that they wouldn't have any till 4:30 in the afternoon. They had two pools a small one in front next to the driveway and the larger nicer pool which was very dirty. I don't think the pool water had been changed in months. It was a hot summer day in June and the air conditioning was not working in our room. We called for someone to come and fix it. When the man arrived to fix it he worked on it for 5 minutes and said he would be back and never came. We had also called for a wine opener three times. Each time they said it was on the way and it never arrived. When I brought this up to the front desk they said you can't bring any beverages to your room. I asked him why they didnt tell us then that they couldn't provide us with a opener instead of each time informing us that it was on ther way. I have never stayed in any hotel in the world where you can't bring something to drink in your own room! I would rate this hotel as a 3 star not a four. The beds were very uncomfortable and the staff of this hotel terrible. There are so many other really nice hotels that we ended up seeing that we wished we would have stayed at. I was really disappointed because I did my homework and checked the reviews of this hotel.

If, like us you are worried after reading some of the reviews dont worry. we have just returned from two weeks at this lovely hotel and would return tomorrow! the service, facilities, staff andposition are great. We couldnt have been treated any better and the food was amazing (Iput on nearly half a stone!) The extra we paid for a superior room was well worth it for the views across to naples and the castle nearby.
If you expect to find lots of british tourists you may be disappointed as we were the only english in the hotel, however all the staff could speak english and spoilt us. It was a perfect !