Without doubt, the worst hotel in Italy - and beyond! My partner and I booked a holiday at this hotel for the therapeutic waters and health spa in the hotel's grounds for my very painful back following a prolapsed disc injury. Unfortunately the hotel mattresses were so appallingly hard that I couldn't even sit on the bed for 2 minutes let alone sleep in it. We asked to change the mattresses of our 'double bed' in the superior room (which were 2 individual mattresses of differing heights pushed together!), but the alternatives they brought were either further concrete-filled ones or as soft as an overripe banana (and shaped to match when you sat on it!). We explained to the owner that if they couldn't provide standard orthopaedic quality mattresses, we simply couldn't stay there. (I knew neither my girlfriend or I would have been able to walk if we'd spent a single night there). The owner turned into an absolute ogre and was so rude and offensive she even made my partner cry. She screamed at us in Italian saying that the beds were perfectly good enough. I am a professional musician touring internationally for 8 months of the year. Never before have I been presented with such a dreadful mattress in any hotel room I've ever stayed in (back injury or no back injury). We ended up having to call Booking.com to mediate the dispute (bilingual Federica from customer services was absolutely fantastic and very professional) and we finally came to an agreement whereby we paid 2 nights (300 euros) rather than the whole week as the owner had demanded. We didn't spend a single night there needless to say and it was the most dreadful start to any trip we have ever had. The fact that no-one spoke any English didn't help the matter, and the fact that the mosquitos ravaged us in the hour we spent there also didn't leave the most pleasant of mementoes. We had to leave in the dark with nowhere to stay and 300 euros down, but we wouldn't have spent another moment there even if THEY had paid US! Also be aware that the loungers around the grounds are very grubby and have no mattresses, and the decor is incredibly dated. Think Bavarian old-style with plastic chairs and plastic flowers to match. All in all a gloomy hotel, with a nasty and aggressive matriarch at the head with absolutely no concern for the health or wellbeing of her guests. Avoid this hotel at all costs - unless you're doing penance - as the costs could be very high, financially and osteopathically! As her piece de resistance, the owner also tried to make Booking.com prohibit us from writing a review - a condition of our dispute resolution which thankfully they were democratic enough to refuse. It is worth remembering that once you've paid in full, you are not legally entitled to break that booking contract, even if (as was our case with the beds) the facilities are not of an adequate standard.
