The hotel lies on the edge of Chora, near the open air cinema, by the road leading to the airport, adjacent to a large supermarket (I am writing this because 5 different booking engines gave 5 completely different locations). If you plan to spend an evening in Chora, the problematic part is a 5 min walk on the pavement (of a very busy road) which is overgrown by some small palm trees.
The hotel looks nice on the outside, but it is a true architectural disaster. At least 1/3 of the rooms are located in the basement of the hotel. The only source of light are the doors leading nowhere. If you open these doors, you can see directly in your neighbour's room (and vice versa). If you are particulary unlucky, you can get a room where all passers by can see directly in your bathroom. I tried to change the room but I was told that the hotel is fully booked (I didn't believe that). In front of the hotel there's a small pool (only for a decorative purpose) which was empty. Since you do not have a balcony, it is impossible to dry your towels.
Otherwise, the hotel is reasonably clean. It also has a huge pool which we didn't use. The breakfasts were always the same - they offer the cheapest ham possible and the fake orange juice tastes like a cooling liquid from Chernobile. However, the yoghurt, the cheese slices, jam and margarine are OK. It was bizzare to see how some guests brought their own Nutela for the breakfast. Anyway, you can always find something to eat. The breakfast room is terribly hot. If you are lucky you can use the 4 tables on the patio outside.
Noise from the road was not a problem at all.
The staff is reasonably friendly. On the last day we had to empty our room by noon. We waited for our late afternoon ferry at the beach. The lady at the reception allowed us to take the shower and even brought some fresh towels.
It is definitely an acceptable hotel, but it certainly does not deserve 4* as advertised. Maybe 2.5*.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC