Dear tripadvisor I send you this e-mail because a client’s review on your web site.

My name is DIMITRIOS SIDERIS and I am owner of the HOTEL ANIXIS since 1990. My father started this business since 1975. This mean that every year we accommodate 1000 clients without problems as you can also read other client reviews on your web site.

I had a reservation for a single room from Sunday 5 June to Sunday 12 June 2011. The reservation was made by a lady, who claimed she was an old client.
Because she was an old client I went to the port at 24:00 to help her helping with her had bags. I also offered to her a double room instead of a single room where she reserved at the price of the single room and I had the feeling that she is going to be happy with this offer.

On Monday morning she came to the reception and she complained that she had hearth problems ( asthma ), so she did not slept well in the room.
We offered immediately to her another double room that renovated on 2011 with 10 sq. meters sunny balcony with sea view.

On Tuesday morning she came to the reception and she asked to me to have another room facing to our garden, because she liked to work and have garden and sea view.
We were happy to change her room and we offered to her the room she requested, ie., a room with both garden and sea view.

On Wednesday morning she came at to reception and she asked to me to return to the first room because the free Wi-Fi had not so strong signal inside the room compared to the balcony.
I apologized and I informed her that her first room was occupied and there is no an other room free to move.

On Thursday morning she phoned to me from the town to let me know that she were going to leave one day earlier due to ferry schedules. I told her that there was no any problem at all.

On Friday night 23:50 she came to the reception to check out. I issued the receipt, but she did not agree to pay the first night because she did not sleep well. I accepted it and I told her that there is no problem. After that she thought that she stay only 4 days at our hotel instead of 6 days and she started shouting at 24.00 in the night, disrupting other visitors.
As a result of that, I informed her that I was not going to accept any payment, because she was not happy in the hotel after 6 days and we did not want our visitors be unhappy. In other words, her stay in our hotel was offered to her a for free. She went to her room and next morning she left.

She accommodated in the hotel for 6 days and because she was not happy with her stay, I did not charged anything at all, that occurs expenses plus the taxes from our side and at the end she accused me, and all the hotel. If she were not happy she could leave the hotel after the first day and also she would not ask to return to the same room, that already tried and she could not stay due to health problems.

I would kindly ask you to remove this review because it is unacceptable for me personal and for the hotel. She is accused me personal and the hotel. I accepted all her demands and desires, I did not accept any payment for a 6-day stay and at the end she going to make personal and economic damage to our family business.

Yours sincerely

DIMITRIOS SIDERIS