I am currently staying in this Extended Stay. If my company hadn't paid for the room I wouldn't be staying here. All of the other complaints I have seen from others have not been in vain:

1) Smelled like smoking room upon arrival.even though door says non-smoking.
2) Sheets won't stay on bed. Not to mention nasty stains on the covers.
3) Can't beg enough for them to clean the room once a week like they are supposed to. I finally gave in and asked the front desk for some help.
4) Bring slippers for walking on nasty floors. Catapillers are a constant threat.
5) Air Conditioner is so loud it will wake you up with the knocking.
6) TV is small and won't go below half volume so talking on the phone with the tv on is hard.

You get the picture. It is worth paying double or triple to stay in a halfway decent place, unless you are big on a camping type atmosphere.

I travel 8 to 9 months of the year and I stay with Extended Stay America across the country because I stay for a week or more. This hotel has it all from excellent customer service to clean rooms. The staff really show that they care about you, I was having some issues finding my way around and the front desk lady I believe her name was Emoni helped me the entire time with what ever I needed. I also meet the Manager Mr. Callahan he is a very big asset to your company he was very professional and helpful also with all my needs. I will make sure I tell my company to stay with Extended Stay from now on.

The amenities in the room are horrible. I stayed in the Extended Stay in Secaucus New Jersey,and it was fabulous. So I figured it was the same chain,and they would be just as good. Absolutely not. This hotel should close its doors. There was no toilet paper in the room,no coffee to go along with the coffe maker they give you. And they do not clean your room daily. We did not get fresh towels the next day,nor did we get clean sheets. The television did not work. I would never recommend this hotel to anyone.

Family and friends traveled to VA for the AAU Track & Field Jr. Olympics and booked 6 rooms for a 7 day stay at Extended Stay - Chesapeak but due to renovations were moved to the Newport News location.

Check-in - Angela was very nice but had to change our rooms 3 different times before we found a clean one. That should have been the first clue for trouble ahead. Take plenty of disinfected and air freshener, the rooms smell stale and sour, the bathrooms aren't clean and beware of pet hair. Also make sure to check for clean beding as soon as you get in your room (that's a given).

They do not have house keeping unless you are staying over 7 days. So bring cleaning supplies to freshen up your room.

Getting towels is a BIG problem. They come few and far in-between if you can get any at all. We asked for extra towels but was told we had to get them in the morning. The next morning we asked for clean towels, still no towels. That afternoon about 3 o'clock after returning from a very hot outing, we asked for towels and was told that they didn't have any towels and it would be about 2 and 1/2 hours before some MIGHT be available. Denise told me that it wasn't her job to provide towels but to run the desk. Trying to be understanding about the situation I volunteered to wash some towels. Denise told me that I would have to use MY own money to pay for the towels to be washed. Now why would I pay them to wash their towels. It was very clear that the guess at this hotel was not the #1 priority so we checked out of the hotel about 1/2 hour later. We were able to get rooms about 7-10 minutes away at the Holiday Inn in Hampton Roads and it was the best move we could have made. It's across from the mall, has two pools, 1 indoors, 1 out, room service etc. and every resturant you can think of minutes away.