After working my way through college in the restaurant industry, I am in tune to service industry philosophy and implementation. This hotel has a group of employees who go above and beyond all expectations and truly care about their guests. Upon my first stay, the front desk provided recommendations for things to do and places to fulfill our needs as only a local person could know. From management, front desk, maintenance, housekeeping, security and food breakfast personnel, everyone works as a team and treat you as a guest in their home rather than someone to fill a room. They have provided shuttle service to and from the airport on numerous occasions, including going out of their way to help me get to a few places not typical of a “normal route/stop” mindset. One employee actually used her personal vehicle when a shuttle was not available. I cannot thoroughly explain or do this hotel justice for everything they have to offer. I highly recommend to everyone that if they would like to be treated like a person rather than receive fake smiles, simply handed a key and left to fend for yourself in an unknown territory, then they should consider Holiday Inn Express for any vacation or work destination in the area. The hotel itself is also up to speed with the numerous different hotels I’ve stayed in throughout the country and they wear their banner proud by holding up the standards for the facility. I have consulted on hundreds of building envelopes of all kinds and can state in my professional opinion that this hotel is well maintained, clean and a safe place to stay.
- Holiday Inn Newport News
- Newport News Holiday Inn
