Could not have asked for a better stay, Clean rooms, Helpful staff. Will Highly recommend to anyone.

We enjoyed our stay at the Points Plaza Suites in Newport News. The staff was friendly and the suites were large with plenty of room.

The rooms had full size beds, there were plenty of room for queen size which would have been nicer but the beds were ok. The fold out sofa was awful!!! My teenage son had a sore back for a couple of days after one night on it. We called the front desk for a roll away bed and they brought one down for $10 a night.

this place is not what they say! the staff there are rude and will not help you with anything. they dont clean the rooms everyday. i just had a wedding there and the food was not what we had at our tasting. the staff then decided to through my stuff away. the bar was not stocked. i will never have anything to do with this hotel again!!!!!!

My husband and I stayed here for five nights in April with our baby. We stayed in one of the suites located in the back building not connected to the rest of the hotel. I was very disappointed with the room and service. Our room was only cleaned twice during our stay and neither was a good clean. To be fair, one of the days they didn't clean was Easter, and they had signs out stating housekeeping would not service any rooms that day. However, the other days I can only guess they didn't clean because we had left our room too late in the morning (10 am) and they never came back.
Towels were not replaced and the trash can we were using to put our sons soiled diapers in was not emptied. The room felt seedy - the sofa was old and worn as were the carpets. The bathroom was gross - tile grout was filthy and the shower needed a good scrubbing. The pool is nice, but that's about the only good thing I can say after this trip. We have stayed here several other times over the past seven years (though never in this building) and had always been happy. After this trip we won't stay here again.