This hotel is what we say in the business, a "classic". From the reservations dept, Alexandra Castillo was outstanding. She arranged a car service from Managua that was punctual, friendly, and the driver was very careful. The hotel staff is one of the best I've encountered, from the Front Desk: America, Carlos, Gema and Fernando. From the restaurant: both Rauls were attentive but I have to give special thanks to Don Tito who always had my glass of wine ready for me. The chef Gustavo cooked a terrific chicken soup at 10:00 pm when the restaurant was officially closed. (I eat very late)This was a special act of kindness. After one week I felt I had a new family. The suite itself was spacious, clean and well designed. The pool is the best in Granada and a perfect place to read. Now I look forward to returning next year.
Alex C
