after backpacking through costa rica and nicaragua I checked out this hotel with my girlfriend and a very nice room was shown to us for a very reasonable price. we immediately made a reservation with a very friendly concierge for the room with a credit card to come back in 2 days.
on our checkin day a woman was at the reception who first had some trouble finding our reservation and then gave us a keycard and told us to go to the second floor for our room (18). we went there and the room was not prepared at all. there was all kind of garbage from the old guests and it smelled. also the bathroom did not look anything like the bathroom in the room that was originally shown to us and the room also did not have a flatscreen tv (it does not matter THAT much, but still it was a completely different room).
so I went back to the reservation and asked if the room could be tidied up, after some misunderstanding from the woman at the reservation she called a guy to check out the room. he went up to the room with me but just went passed it and vanished. I waited in the room for 10minutes with my girlfriend until she said "let's move back to our old hotel".
but I did not want to give by anymore and went back to the reservation and demanded another room and said that we made the reservation for the nice looking room in the back of the hotel. after a little discussion another employee was called to show me a really nice room in the back of the hotel. I think those rooms are newly built and hence much nicer.
in the new room we spent a few really nice days!
the pools are very nice, not crowded, but pretty cool and the floor tiles could need some scrubbing from time to time.
the bar could be nice, but it opens sometimes at 12, sometimes at 1,2 or 2:30pm and in the evenings theres sometimes no one there for longer times (you could probably serve yourself, but I am not that kind of guy) and you've to ask at the reception for someone to come to the bar and serve you something.
the breakfast is not a buffet but served. you are not allowed to take anything yourself. seems nice but can be a bit bothering when you're on a schedule and would just like to drink a coffee and a juice real quick (the service there is not the fastest)
the location next to the central park is very nice but also very active
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC