We stayed there overnight on a two day Christmas Shopping trip. Everything was as expected at a good HI Express. Very good staff, nice room (and clean), good choice at the Hot/Cold breakfast and wonderful location for shopping (Richmond Westside).

Our trip to the Richmond area was to celebrate our 30th wedding anniversary, so we wanted somewhere special, and we were so pleased that our stay was just that. Our room was clean and comfortable, and the daily maintenance was good. The front desk staff was exceptional!
They were always friendly and cheerful and willing to help with whatever we needed from recommendations for good restaurants, to directions to where we were headed, to suggestions of great things to do in the area (out of the way kinds of things that might not be on the regular tour route). The daily breakfast had a nice assortment of food and was well tended. When we returned to the hotel after sight seeing, the staff always greeted us like we were returning home--made us feel very comfortable and very at home. I would certainly recommend this as a place to stay!

Every hotel is likely to provide a decent room (well most name brands) although you are often treated as a nameless number. This was not the case at this hotel. We were treated like company (welcome company). The suite was very nice and tidey and all the ammenitys down to dish soap for our in room snack clean up were provided. The staff took extra time to be helpful and provide directions and reviews of local attrations which made our stay stressfree and very enjoyable. Breakfasts were convienent and fresh and our room was made up daily as they should be. I would recommend this hotel to anyone with out reservation but you should make reservations here for your next stay in this area.

Check in was easy. Got to the room after being on the road for 8 hours and the a/c was on and cooling! Went into the bathroom and the floors had clearly NOT been swept or mopped...hair everywhere! The shower/tub had hair in it as well. The cabinet tops had not been wiped down. It was just plain dirty!

To leave this hotel was an adventure in itself! It is a very difficult set up for the average traveler to exit back out onto the highway and not end up in somebody's personal driveway. If ever in the Richmond area again visiting, I will not stay here. Nor do I recommend this hotel for people who are "clean freaks" such as myself.