Third visut here and without fail problems arise. They dont award ypur discounts until you are present and inform tgrm at time of registratoon i am aaa member. The front staff and management all need to take courses in customer service. The latina manager on duty yesterday afternoon was thr worst. I sat in thr lobby for at least a half hour and received suspicious looks from all. As a paying guest and african-american, i felt insulted. Finally, ordered a burger for $10 and it wad presented to me charcoal. Really??? Wont be patronizing the kirkley anymore.
- Kirkley Hotel Lynchburg
