My well-traveled family was returned to our hometown of Lexington to bury my grandmother. A relative had booked this motel because of its rates. Given the stress of the occasion, we needed lodging that would alleviate issues, not cause them.

But, upon our trying to check in, the woman behind the counter practically argued with my mother about when she'd been expected to check in. The employee was wrong, but seemed intent on arguing the point with my mother. When we got to our rooms, my mother's unit's A/C was busted, and it took an hour for the staff to realize: 1) their recommendation to adjust a thermostat didn't apply to her room because there wasn't one, and 2) maybe they should leave the office to see about the room themselves.

Another hour was wasted persuading them to address my door's latch, which wouldn't work because it had been improperly installed, and the electronic key to my room, which had deactivated. The keys to my aunt and uncle's room deactivated an hour or so later, as well.

The office staff moved my mother to my original room, whose A/C worked and assigned me another room -- whose A/C seemed equally nonexistent. I followed the staff's instructions to adjust the thermostat and resolved to see how cool the room would be when I returned about five hours later.

After going to a restaurant with family, I returned to my still-muggy hotel room. I was tired and was about to just suck it up and stay in the sweltering room the night before the funeral, when I turned down the sheets of a bed to discover what appeared to be old urine stains on the linen by the pillow. I couldn't believe it, so I snapped a picture.

I then quickly gathered my luggage and left. The guy working the counter seemed unsurprised that someone was checking out the same day they'd checked in. I found superior lodging for a great price at another inn. It provided just the hospitality and respite from a difficult time that anyone in our situation would have expected in an inn.

Best Western Lexington Inn is poorly maintained. Its management must be clueless to allow the conditions my family encountered. The staffers seemed ill-suited for dealing with the public. And, to add insult to injury, one of my cousins was actually incorrectly charged at a higher rate than what had been secured through the reservations.

Avoid at all costs.

Stayed during a 3-week theme park tour of North America in June 2010. All hotels were researched and booked prior to travel based on a balance between location, previous trip advisor reviews and price. We had a budget for all hotels and, where possible, worked to about €70/night. Some hotels were pre-paid to get the best rate. Important to us, as well as value for money, is cleanliness. We did not have the hotel breakfast in every hotel. In some cases, our stop was for only a few hours, so the review must be taken as an overnight stop only.
A motel style hotel with external guest room doors (handy for getting cases from car). Free internet had a good signal. Room’s decoration was in good repair and the room was clean. Breakfast was regular affair. Staff were friendly. Other hotels next door and over the road but none at this price. Recommended.

If this had been the first time I stayed at a Best Western, I would NEVER stay at any property from that chain again. This hotel is obviously an old property, and has not been renovated for at least 20 years. The room looked shabby, the wallpaper peeling, the room REEKED of Febreze, or some sort of fragrance they put there to cover up odors. The mattresses were too firm, the heat/AC too loud and the thermostat control does not do an adequate job of regulating temp. It was either too hot or too cold the entire time we were there. The "continental breakfast" was pretty typical of hotels in this price point, meaning pretty bad. The door to our room stuck constantly, which made it tough to get in and out, and also you had to slam the door in order to close it. Which meant that we heard doors slamming all day and night, because the other rooms are the same way. The Wi-Fi is a joke! I couldn't stay connected for more than 5 minutes before losing the signal. It didn't matter what time of day it was, right in the middle of what I was doing online, I'd lose the signal. The front desk said I must be doing something wrong, but I know better. Other reviews have said it has something to do with the Holiday Inn Express right next door, so that may be the case.

OK, so not EVERYTHING was awful. The fridge in the room was the best I have ever had in a hotel room, and kept our beverages very cold. Also, the shower was surprisingly nice, with good, strong water pressure and plenty of hot water.

My advice to Best Western and the owners of this property? RENOVATE!!!!! You have too much competition in the area to keep such a run-down establishment.

We have been staying in motels as we travel back and forth to Fl for the winters for 6 years and often take small side trips on our way home, so have stayed in many differnt areas along the east coast. We have had some pretty bad experiences with motels. Well this one was a real treat.We Happened upon it l after spending a few days visiting charleston SC. Picked it because we had a coupon from one of the books you pick up at interstate rest areas. What a pleasant surprise this one was . It is "super clean" and the staff "very friendly", which is something we don't find very often. Nice furnishings and beds were very plush and comfortable . The fron desk service and breakfast buffet was definitely above average. Hope we get a chance to stay here again.