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Holiday Inn Express Kilmarnock – reviews, photos

2.5 of 5
599 N Main St, Kilmarnock, VA 22482
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Holiday Inn Express Kilmarnock
Holiday Inn Express Kilmarnock
Holiday Inn Express Kilmarnock
Holiday Inn Express Kilmarnock
Holiday Inn Express Kilmarnock
Holiday Inn Express Kilmarnock
Ranked #1 of 1 hotels in Kilmarnock
3.5 of 5 stars 32 Reviews
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32 reviews from our community

    Trip type
Traveller rating
    14
    4
    3
    5
    6
Date Rating
Richmond, VA
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Friendly Staff but Walls are Thin”
3 of 5 stars Reviewed 30 December 2011

We arrived at 9 PM just to spend the night for a fishing trip at 6 AM the next day. Hotel staff was very helpful at checkin and checkout, and a pleasant surprise when complimentary continental breakfast was actually ready when we came down at 5:45 AM (hotel info said it wasn't served until 7 AM). Walls are thin, and we had trouble getting to sleep due to TV on in next room; we didn't call front desk because I don't think it was too loud, just walls were too thin.

Room Tip: If hotel is not crowded, ask for a room away from other occupied rooms.
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  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask thabeachguy about Holiday Inn Express Kilmarnock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, Virginia
1 review
“Enjoyed our stay - excellent service!”
5 of 5 stars Reviewed 11 October 2011

Several members of my family stayed at the Holiday Inn Express for my son's wedding over the summer. The entire staff, beginning with Sarah, the general manager, went out of their way to make sure we had everything we needed during the planning stages, as well as once we got there for the big event. They couldn't have been nicer or more accomodating for such a large group. Our rooms were fine and the beds were comfortable. The breakfast was good and plentiful and we were all able to eat together - another plus. We enjoyed our stay and will definitely stay there again!

  • Stayed August 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask LAllen17000 about Holiday Inn Express Kilmarnock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northern Virginia
Senior Reviewer
9 reviews 9 reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“This property is showing its age”
2 of 5 stars Reviewed 10 October 2011

Not much to like at this property -- it was very disappointing for a Holiday Inn Express. Our room was not very clean, the bed was lumpy and uncomfortable, the towels were coarse and scratchy, the closet area was way too small, and there was only one luggage rack for a room with two beds. It wasn't until the second day of our stay that three burned out light bulbs and a non-functioning alarm clock were replaced.

  • Stayed October 2011, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask nva_wanderers about Holiday Inn Express Kilmarnock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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1 helpful vote 1 helpful vote
“Clean & Comfortable with a great Free breakfast buffett, no problems”
5 of 5 stars Reviewed 10 October 2011

My expectations initially were not high as this is a rural/small town area. However, from checkin to check out everything was top notch. Clean & comfortable bed with soft linens, NOT scratchy.
Everything you needed in the bathroom including hairdryer & coffeemaker w/coffee & creamer plus toiletries (except toothpaste, but they offered that gratis). Good cable TV reception also.
Upon check out I saw that they had charged me the wrong rate as I was supposed to get an Wedding reception 'event' rate. However the manager on duty...(a lovely person) Lakita took care of that & made the adjustment. I was in this town working at a Wedding reception/event & the Hotel was sold out but it was NOT noisy. I would definitely recommend this Hotel & look forward to choosing a Holiday Inn Express whenever I need a Hotel.

Room Tip: Rooms away from the (2) side entrances & elevator are quieter.
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  • Stayed October 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask wildman1952 about Holiday Inn Express Kilmarnock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Don't leave anything at this hotel!”
1 of 5 stars Reviewed 3 October 2011

I spent one night at this hotel and stupidly left my coat with keys and glasses in the closet. I was being "chauffeured" so didn't notice my mistake until later in the day. I called them and fortunately nobody had moved into the room. Unfortunately, I found it difficult to persuade the desk to check my room but when they did, the coat had gone. The housekeeping manager wasn’t very helpful and told me to call back next day since the “lost property was locked up.” Really? Nobody can check? Next day nothing was found. The hotel “could not contact the maid” so I had to wait another day. Tried to speak with the hotel general manager but she only worked mornings and never called me back despite promises to do so, I eventually had to complain to corporate but that also was a failure with no call back despite a promise to get back within 48 hours. The moral – don’t trust the staff in this hotel to be honest and check your possessions carefully before leaving. Personally I will never stay there or at any Holiday Inn again.

Room Tip: Pick a different hotel chain
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  • Stayed September 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask mwigg about Holiday Inn Express Kilmarnock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah Hathaway, General Manager at Holiday Inn Express Kilmarnock, responded to this review
4 October 2011
While the Holiday Inn Express appreciates our guests taking time to review our hotel and service, we typically like more pleasent reviews.
In regards to this particular guests issues, plain and simple, the hotel did not locate the item that was claimed to have been left. Unfortunately at that point, there is nothing the hotel can do. I, the General Manager, spoke with the guest following his departurem alerting him that nothing had been logged by housekeeping but I could double check with the executive housekeeper when he arrived to work that morning. When he arrived, he checked the room again and checked with the room attendent that had cleaned the room on the day of the guest departure. Nothing was found or turned in. Before my executive housekeeper could return the call to the guest, he had called back. At that point the guest was told nothing had been found. Following that, the guests wife called the hotel, Holiday Inn Corporate and back to the hotel. The phone calls to my staff anyd our corporate office were done in such a manner that NO ONE was able to have a professional conversation with her. And before anyone could say anything she would hang up. I had the same experience when I spoke with her.
By no means did the hotel or corporate mean to come across as unprofessional or nonresponsive. We did try to locate the item for the guest. I mail hundreds of left items out each year to guests and never have I had an issue like this.
On behalf of the Holiday Inn Express, Holiday Inn Corporate and myself, we apologize for any inconvenience and hope that the lost item turns up for this guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Holiday Inn Express Kilmarnock

  • Holiday Inn Kilmarnock
  • Kilmarnock Holiday Inn
Address: 599 N Main St, Kilmarnock, VA 22482
Price range (per night):* INR5,760 - 8,891

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