I was just at Keswick with my mother who is 81, my daughter who is 23 and my sister whose birthday we were celebrating. This was a surprise for her. We have stayed there a couple times before and it is one of our favorite places. This visit we were upgraded to a balcony suite which was fabulous! We happened to have beautiful weather, so we could actually really enjoy the balcony/porch. The hotel and staff were wonderfully helpful and made our stay very memorable. The dinner we had at Fossetts was, once again, one of the best meals we've ever had! All four of us raved about it. The service and small touches by the staff for my sisters birthday were so appreciated and lovely. The pool was open and heated which was an additional treat! All in all it was a fabulous night which made us want to return again and again! Thank you Keswick!

It was the first time we visited Keswick Hall. My husband and I went with our daughter and her husband and their girls. Our rooms were beautifully decorated and spacious and accomodating. From the first minute we set foot inside the door, the manager , the doormen, the concierge and all the waitstaff helped us settle in and made our stay wonderful. Our daughter and her girls were recovering from bronchitis and everyone did their best to make them feel better. My daughter and her family came with their puggle and he was welcomed every where and it felt decidedly like home but better. We had only one slight glitch, as my husband has reported, with the High Tea but that was minor in the grand scheme of things. I have made reservations to return this spring and summer and am readying myself to make reservations for the fall as well . I sincerely appreciate all the graciousness that was shown us and the joy of being able to travel and find refuge in a most welcoming atmosphere especially as we had a small child and a dog in tow. Thank you Orient-Express for not only Keswick Hall but also for the Inn at Perry Cabin !

This was our 16th time visiting Keswick. I must say the first 12 were wonderful, and our favorite place to go but the past 4 visits have gradually become more and more frustrating and I am sad to say, the last time was our last time. Good bye Keswick, good bye rude ladies at concierge, good bye manager. good bye not having our room ready even at 4 pm as promised. Good bye room service that is screwed up and awful. Good bye wrong check out bills that need to be corrected more than once. The dinner at Fossetts is wonderful, though and the one redeeming quality. I am so sad but I have to say Good Bye.

First, Keswick Hall in Charlottesville deserves many superlatives, many of which have already been mentioned here. Their "High Tea" over New Year's, however, needs substantial improvement. While service at this boutique 48-room hotel is generally outstanding, service and value at their afternoon "High Tea" was quite poor. With only a half dozen or so tables served our family group of six first waited 20 minutes before a waiter came. Prices as expected were high...$20-$28/person depending on whether you wanted "bubbly wine or cider" with your tea and scones. Half of us ordered the regular fare at $20 while half popped $28 for the additional beverage (which never came). Problem was only one compote of sandwiches and scones is provided per table--regardless of the number of people. Yes, maybe they add a few more pieces on to the compote for large groups, but when asked for additions we were provided with a firm "no." No refills thank you. This is way out of the spirit of an Orient Express facility...especially at $28\person. True, we all enjoyed the ambiance of the location, but service was rude and sparse at best. Following a complaint, a manager ("Jeanette") came out, having few people skills, and begrudgingly offered to reduce all six of us to the $22 fare and skip the beverages. What the heck kind of a compromise was that! She did bring out a few more sandwiches at one point. We've been to "high teas" the world over and this was the least enjoyable. True...they may have also been training a new waitress. Complaining to the day manager, Matthew promptly sent up a dish of chocolate covered strawberries as an apology--very nice touch, Matthew! Keswick Hall was a superb escape, but they really need to get their "tea" together. Four stars anyway.