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Quality Inn at Fort Lee – reviews, photos

2.0 of 5
4911 Oaklawn Boulevard, Hopewell, VA 23860
Hotel amenities
Quality Inn at Fort Lee
Quality Inn at Fort Lee
Quality Inn at Fort Lee
Quality Inn at Fort Lee
Quality Inn at Fort Lee
Quality Inn at Fort Lee
Ranked #5 of 5 hotels in Hopewell
3.0 of 5 stars 17 Reviews
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17 reviews from our community

    Trip type
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Date Rating
Rochester, New York
Senior Contributor
21 reviews 21 reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“Great looking lobby...that's about it”
1 of 5 stars Reviewed 9 December 2011

The lobby is absolutely beautiful but please don't let that fool you. There were 4 of us and we knew a room with 2 queen beds would be tight but we figured for one night we could deal with it. Wrong! The first room we were given was iffy at best. There was a stale smell in the room, a grungy looking bathroom and old furniture. My husband left the room and the door knob came off. I immediately went down to the front desk and asked for a different room. The desk clerk was very pleasant and gave us a new room, no problem. The second room was a few doors down. Opened the door and found the toilet running - it wouldn't stop plus there were a few bugs in this room and something unmentionable on the bathroom wall. I went down to the desk and told the clerk that I wanted our money back because there was no way we were staying there. She was nice and understanding and gave us our money back with no problems.

Room Tip: Go elsewhere.
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  • Stayed November 2011, travelled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ladyhawkarmymom about Quality Inn at Fort Lee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HopeQuality, General Manager at Quality Inn at Fort Lee, responded to this review
10 December 2011
Here at the Quality Inn we strive to provide our guest with the best service possible. Unfortunately we missed the mark in this instance. Thank you for bringing these issues to my attention and they will be handled accordingly. I am pleased to know that you were treated with great customer service by our staff. Wishing you safe future travels. Nisha Simon, General Manager.
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Bridgeport, WV
1 review
1 helpful vote 1 helpful vote
“It's the 4th of July everyday......AT 4:30 a.m.!!!!!”
1 of 5 stars Reviewed 7 October 2011
1
person found this review helpful

It would be OK if it wasn't for the 4th of July celebration every morning at 4:30 a.m. from the nearby military base. The first night, unaware of the military base, I just thought it was gang violence. The second night I thought some kid is just an idiot. The third night I learned of the base and was mad. I will never stay at this place again. Firing mortars at 4:30 a.m. is totally unacceptable outside of some remote area like New Mexico. Because of this I recommmend avoiding this place at all costs!!!!!

Room Tip: Take a room in the front!!!!!!!!!!!!!!!!!!!!1
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  • Stayed October 2011, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask karl087 about Quality Inn at Fort Lee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HopeQuality, General Manager at Quality Inn at Fort Lee, responded to this review
24 October 2011
Thank you for you feedback. I am pleased to know that your dissatisfaction was not in part of the Quality Inn but due to the near by military base and for that I am sorry that you had a difficult time. I wish you continued safe travels in the near future.
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Atlanta, Georgia
1 review
“This is the reason why I don't stay at motels!”
1 of 5 stars Reviewed 4 October 2011

Check in 09/30/2011 I was a recent guest at your property & I must say this was the worst establishment I have ever laid my head at. We were in town to participate in the Warrior Dash 5K that was held that weekend. I try not to book rooms at properties with the name "INN" in its name, your property proved my point. Upon arrival, our room was disgusting. There was a film floating on top of the toilet water & dead bugs. I am assuming that the toilet had not been flushed in weeks, maybe months. We we approached the vanity to set out our toiletries, my friend thought it was dirty. I assured them that it was just imperfections in the coloring of the counter top. BOY WAS I WRONG! It was dirty, which I realized after swiping my hand across it. We chalked it up as "you get what you pay for" & we did not complain.

The next day about 9am, housekeeping brought us extra towels that we requested. We left the room before 11:00am to attend the race. We returned around 2:30pm to discover that our room had not been cleaned, trash was not emptied & our beds were unmade. Upon calling the front desk, Ashley told us that the housekeeper was gone for the day. Ashley then told me that once a customer requests extra towels it means that we do not want our room serviced. I have been to many hotels/motels domestic and abroad, I have never heard this "rule" of hospitality. When talking to Ashley, she asked "what would make me happy?" Wrong question/verbiage! When we walked to the other side of the property, we saw a housekeeper. This housekeeper told us they are not allowed to clean each others rooms. THIS IS JUST RIDICULOUS! You would rather have dirty rooms then to have another person clean it. Are they paid per room? Our rate for the last night was reduced by $10-$15.

Needless to say, we will never stay your property again and possibly any of the properties in this chain.

Room Tip: Go to another establishment!
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  • Stayed September 2011, travelled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask carlamylove about Quality Inn at Fort Lee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HopeQuality, General Manager at Quality Inn at Fort Lee, responded to this review
4 October 2011
At Quality Inn, we strive for guest comfort and satisfaction. I apologize that we missed the mark in this instance. Thank you for your feedback, this will be used as a training tool helping to improve on the things which you have mentioned. Best wishes for future travels. - Nisha Simon, General Manager
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1 review
“God Sent”
5 of 5 stars Reviewed 5 August 2011 via mobile

Was traveling over night to Mytle Beach and stopped at 4am. We were so tired and didn't have to worry because the Quality Inn gave us a room at a great price! The place was very clean and the pool was really nice and clean as well! I would recommend you to stay here for sure! I know we would if we came by this way again :)

  • Stayed August 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask FollowingGod about Quality Inn at Fort Lee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HopeQuality, General Manager at Quality Inn at Fort Lee, responded to this review
20 August 2011
Thank you so much for your kind words. We at the Quality Inn strive to provide our guests with excellent service and the most comfortable stay possible. I appreciate you recommending the Quality Inn to our fellow travelers. We hope to see you again soon! Best wishes for future travels! - Nisha Simon
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Shamokin Dam, Pennsylvania
1 review
1 helpful vote 1 helpful vote
“Excellent Superb Service - BUT rooms need " refreshing / updating "”
3 of 5 stars Reviewed 23 May 2011
1
person found this review helpful

Excellent Service, very helpful staff, nice breakfast selection. Room lighting needs to be updated and TV and carpets also need to be updated. EXCELLENT SERVICE THOUGH !!!
Very helpful and friendly !!!

Room Tip: Great for overnight stay for Military Personnel
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  • Stayed May 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask poohandhunnypot about Quality Inn at Fort Lee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura Sutton, General Manager at Quality Inn at Fort Lee, responded to this review
9 June 2011
Thank you so much for the kind words regarding our service here at Quality Inn. You will be happy to know that we are in the midst of a hotel-wide renovation that will certainly add comfort and value to your next stay. Thanks again and I hope to have an opportunity to serve you again in the future. Best wishes for future travels. - Laura M. Sutton, General Manager
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Additional Information about Quality Inn at Fort Lee

  • Quality Inn Hopewell
  • Hopewell Quality Inn
Address: 4911 Oaklawn Boulevard, Hopewell, VA 23860
Price range (per night):* INR5,704 - 5,816

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