Check in 09/30/2011 I was a recent guest at your property & I must say this was the worst establishment I have ever laid my head at. We were in town to participate in the Warrior Dash 5K that was held that weekend. I try not to book rooms at properties with the name "INN" in its name, your property proved my point. Upon arrival, our room was disgusting. There was a film floating on top of the toilet water & dead bugs. I am assuming that the toilet had not been flushed in weeks, maybe months. We we approached the vanity to set out our toiletries, my friend thought it was dirty. I assured them that it was just imperfections in the coloring of the counter top. BOY WAS I WRONG! It was dirty, which I realized after swiping my hand across it. We chalked it up as "you get what you pay for" & we did not complain.
The next day about 9am, housekeeping brought us extra towels that we requested. We left the room before 11:00am to attend the race. We returned around 2:30pm to discover that our room had not been cleaned, trash was not emptied & our beds were unmade. Upon calling the front desk, Ashley told us that the housekeeper was gone for the day. Ashley then told me that once a customer requests extra towels it means that we do not want our room serviced. I have been to many hotels/motels domestic and abroad, I have never heard this "rule" of hospitality. When talking to Ashley, she asked "what would make me happy?" Wrong question/verbiage! When we walked to the other side of the property, we saw a housekeeper. This housekeeper told us they are not allowed to clean each others rooms. THIS IS JUST RIDICULOUS! You would rather have dirty rooms then to have another person clean it. Are they paid per room? Our rate for the last night was reduced by $10-$15.
Needless to say, we will never stay your property again and possibly any of the properties in this chain.
Room Tip: Go to another establishment!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4 October 2011
At Quality Inn, we strive for guest comfort and satisfaction. I apologize that we missed the mark in this instance. Thank you for your feedback, this will be used as a training tool helping to improve on the things which you have mentioned. Best wishes for future travels. - Nisha Simon, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC