I have travelled a number of times to Virginia. In every instance where I stayed at the Herndon Hampton Inn & Suites, it was a pleasure. The staff was ALWAYS friendly and cooperative making sure that every visit was enjoyable; regardless of whether it was for pleasure or business. Whenever my wife was able to join me, she remarked how she really enfjoyed her stay there. Of all the Hampton Inns and Suites that we have stayed at, I must state that this was the best managed, friendliest, and most helpful. The rooms were always clean and well maintained, the service outstanding, and very comfortable.

My husband and I only spent one night but it was perfect! The room was large and very nicely decorated. The bed and pillows--super fresh and comfy. Breakfast was very healthy and lots of it.

Only concern--was the radio. I could not set the time for the alarm, but it was remedied with a wake up call.

Will definitely visit again!

First of all, the good part. The rooms were about average for this type of hotel. The beds were decent, shower was good, everything was maintained and clean. I did not have the room cleaned during my stay. The desk had a white cover, making my optical mouse totally worthless. Not the smartest design for a business traveler. The windows all overlook major streets, and there is no way to close the curtains completely. Breakfast was hot and plentiful with good service, but it's the type of reheated / packaged food that you can only eat for two days in a row before you start skipping. Still, the fact that they had it was a plus. Shuttle service was prompt and quite good, although with only one shuttle you need to make sure you have reservations to schedule your dropoff/pickup and to give the driver a chance to mapquest your location (they do not have GPS). I left tips for the shuttle driver, but the one day I had no cash I did not get a dirty look, either. The hotel is by the tollway, so there is really nothing in walking distance - a target about .7 miles away, some restaurants just over a mile to the north. But if you don't have a car, it's a terrible location. So other than my problem in the next paragraph, it was an average stay, maybe 3.5 stars - about the same you'd get at any other of the cookie cutter type hotels in the area.

Unfortunately, actions taken by Hampton employees were insulting and unethical enough that I will never stay at a Hampton hotel again. This trip was government business, and I used the official government travel reservation system. For this hotel, travelers are allotted the same amount as they would be for travel in DC and eastern Fairfax. This is quite a bit more than the actual hotel rates. Booking through the official system showed this higher daily rate, and showed a full tax exemption for paying with the government credit card I have on file. I checked the hotel's posted rates and saw they were over $100 a night cheaper than the DC rate, but as this was last minute travel I did not have the time to get an exemption in the travel system to input the actual rate. It's an opportunity for more red tape, unfortunately.

I probably should have taken care of his when checking in and gone next door to the Marriott instead, but I failed to do that. So I was very surprised when I saw my bill for the full rate AND taxes. I discussed it with the front desk employee. He was a rather tall ESL man working the night shift (about 7:00-8:00 AM) on Friday December 23, but I did not get the name. When I requested that my room rate be changed to the hotel's posted government rate, he first tried to distract me by saying it was a holiday rate only - which was not true. When I called him on his misrepresentation of the rate, he then told me he was unable to change the rate for my room, because my reservation stated I reserved it at the higher rate. I did not agree with him and we had some words about not honoring their posted rates when I requested to be billed according to them, but I can understand his reasoning - a reservation is a reservation, and can not be changed on the last day.

Then on the second issue - being charged full taxes even though my reservation clearly stated there would be none - he refused to budge. After explaining to me he can not change the reservation in any way on the room rates, he refused to honor the reservation on the tax rates. This double speak was unethical to say the least, and was somewhat confusing since the taxes do not even go into the hotel. This second part was pure stubborness on the part of the Hampton employee.

This man made absolutely no effort to satisfy the customer. With me paying a ridiculous amount for a room well above the official rates, the least he could have done was offer 20 dollars off my exorbitant room rate in return for me paying the taxes. I was paying 100 a night more, so 20 would have been a very small sacrifice. In this way, the hotel could still make off like a bandit while showing some respect for the customer. But there was nothing like that. My reservation was modified to pay more money, and the hotel employee refused to honor the official hotel room rates. I will never stay at a Hampton Inn again due to this refusal to honor either a reservation or the posted rates.

Normally not a big fan of Hampton Inns, but had to stay here for a work trip. Ended up being very impressed. Property is well-kept up and very modern. Rooms are spacious and nice, as is the lobby. Breakfast was good too. Overall, much better than one would expect from Hampton Inn!