I've stayed at this Hyatt numerous times and each time was good. However, during one of my last stays, I did encounter a few issues.
When walking up to the building, I inquired about obtaining a bell cart. While the bellman pointed out the bell carts, the bellman did not offer to help me unload my car and bring my belongings up to my room.
The first room I checked into had a faulty keycard reader that did not open without many keycard swipes. Upon entering the room, it had a strong cigarette smell. I asked to transfer rooms and was able to move without an major issues. Unfortunately, I didn't realize until the morning of check-out that the very bottom of my bedding had (what appeared to be) mucus. It wa on the sheets where they would have been tucked under the mattress while the bed was fully made, so it wasn't noticeable until later.
I do wish that the Hyatt would improve some things: for instance, the channel selection on their cable television is missing a lot of channels. I wish the quality of the picture was also better.
During my other stays, I did not encounter such issues, but this stay made me sorely disappointed in the Hyatt.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
16 January 2012
Dear Sluzby,
Thank you very much for the feedback that you provided on your recent stay with us. I was disappointed to learn of the challenges you encountered during your stay. I’ve addressed all of the concerns you mentioned with our Guest Services Department, Housekeeping Department and our Front Desk. You should not have experienced any of those issues and I apologize that you did not receive better service. I hope that you will give us another chance to prove our excellent customer service.
Sincerely,
Melanie Walent, Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC