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Holiday Inn Express Reston Herndon-Dulles Airport – reviews, photos

2.5 of 5
485 Elden Street, Herndon, VA 20170
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Holiday Inn Express Reston Herndon-Dulles Airport
Ranked #2 of 21 hotels in Herndon
4.5 of 5 stars 104 Reviews
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104 reviews from our community

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    71
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Date Rating
Pennsylvania
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Excellent service from my first call find out about a reservation”
5 of 5 stars Reviewed 9 February 2012

Even for "chain hotels" I often call the hotel at my destination directly rather than use the central reservation number. I'm so glad I did for our recent stay at this hotel. When I called to ask about the hotel's "park and fly" service at Dulles Airport, the call was answered by a marvelously helpful man named Tahir. Tahir provided all the information I needed and even helped me get a better rate for my stay than I would have received through central reservations. My husband and I stayed overnight at the hotel on either end of a 3-week trip out of the country. The hotel's shuttle took us to Dulles and picked us up when we returned. Our savings in not paying to park at Dulles almost paid for the two nights at the hotel, and because of our excellent accommodations at the hotel we were rested when we started the trip and were able to get a good night's sleep at the end of our long journey before we headed home. The room was very comfortable, the breakfast was totally satisfactory, there are excellent restaurants near the hotel, and the service desk personnel were consistently helpful. We'll definitely stay here again when we need to fly out of Dulles, and I was pleased to meet Tahir during our stay so that I could thank him in person for his help.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Travels4Fun3 about Holiday Inn Express Reston Herndon-Dulles Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wash DC Hotels, Owner and Management Representative at Holiday Inn Express Reston Herndon-Dulles Airport, responded to this review
13 February 2012
Dear Travels4Fun3,

Thank you very much for writing such a thorough review of our hotel. We love hearing from our guests so we can try and provide the amazing experience you had to all of our other guests as well.

It is great to hear that you had such a pleasant stay and that we were able to find a great solution for your needs and parking at the hotel. We do whatever we can to address our guests unique needs. It is also great to hear you were able to take advantage of our great location and all of the comfort amenities we provide. We are especially proud that our team members were able to make the biggest impact on you as we strongly believe that great service starts with a great team.

We are looking forward to having another chance to serve you the next time you are in the area.

Sincerely,
The Holiday Inn Express Reston/Herndon Team
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Yorktown, Virginia
1 review
“Home away from home”
5 of 5 stars Reviewed 27 January 2012

My husband & I recently had a most pleasant stay here. From 'sign in' until 'sign out' the staff could not have been more accommodating, courteous and attentive, providing us with much information regarding dining, shopping, travel routes, etc. in a professional, yet personal manner.

The housekeeping staff was courteous & did an excellent job. Patricia, in charge of the dining area during our visit, kept everything extremely clean and provisions replenished with a cheerful manner. The breakfast offerings were very broad: hot dishes, cereal, fresh fruit, yogurt, variety of breads, fresh coffee, juices, etc An added bonus: fresh baked cookies near the front desk each night! My husband appreciated the fitness room being available 24/7; I enjoyed checking email via the public computers [free Wi-Fi available]. We did not need the shuttle services but heard good reports.

Conveniently located near the Reston Town Center with its multiple shopping & dining opportunities, the hotel is also near stores such as Safeway and K-Mart. The staff graciously suggested nearby restaurants with a remarkable diversity of cuisine.

I commented to the front desk about my observing their personal & specific assistance with guests from many divergent professions and backgrounds. One of staff replied that he considered his job a 'calling' and not just a 'paycheck' - this was my overall impression of the entire hotel team. We look forward to staying with them again on future trips to the area. Roll Tide :-)

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Frank O'Hara, Owner and Management Representative at Holiday Inn Express Reston Herndon-Dulles Airport, responded to this review
30 January 2012
Dear pldbama,

We certainly appreciate you taking the time to write such a thorough and thoughtful review of your experience staying with us.

We are very grateful for your words of praise. We do all that we can for our guests and we believe that starts with great people that are truly committed to service and like the team member that you spoke with said it is a calling for us and not just another job. We are glad that your stay was made as enjoyable as possible and that we were able to provide you with just about everything you needed from a great breakfast to dinner recommendations and more. I will make sure to pass your comments along to the entire team.

We are looking forward to having the pleasure of being able to serve you again the next time you are in the area again.

Sincerely,
The Holiday Inn Express Reston/Herndon Team
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Huntingdon Valley, Pennsylvania
1 review
“"Very Happy and Would Absolutely Return"”
5 of 5 stars Reviewed 27 January 2012

I recently stayed here because of a University of Phoenix function. The staff, room, free WiFi, service, complimentary breakfast plus all-day beverages, and shuttle service were outstanding. The amount of restaurants, grocery and pharmaceutical facilities within walking distance was very convenient. A number of fueling stations and shopping centers were within one mile for drivers.

I highly recommend The Holiday Inn Express and will be staying here in the future.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask John D about Holiday Inn Express Reston Herndon-Dulles Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank O'Hara, Owner and Management Representative at Holiday Inn Express Reston Herndon-Dulles Airport, responded to this review
30 January 2012
Dear John D,

Thank you very much for taking the time to write a review of your stay with us. It is always great to hear what our guests are experiencing at our hotel.

We are very happy to hear that you had a wonderful stay at our hotel for your University Function. It is great that you were able to take advantage of all our great amenities and that they were able to make you feel more at home. It is also great that you were able to take advantage of our great location and everything that is available in the surrounding area.

We are looking forward to having another chance to serve you that next time you are in Northern Virginia.

Sincerely,
The Holiday Inn Express Reston/Herndon Team
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Frankfurt, Germany
Reviewer
3 reviews 3 reviews
“Wonderful Place to Stay”
5 of 5 stars Reviewed 26 January 2012

I recently had the pleasure of staying at the Holiday Inn Express Reston hotel for a University function. The staff was accommodating, friendly, and attentive. The rooms are clean, the environment is calm and quiet, the food is good and the location is perfect for getting around without the big city atmosphere. Tahir and Mr Singh were wonderful and went above and beyond to make sure my stay, as well as that of all of my University peers, was pleasant and fun. I highly recommend this hotel and hope you enjoy the experience as much as I did.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Maria N about Holiday Inn Express Reston Herndon-Dulles Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank O'Hara, Owner and Management Representative at Holiday Inn Express Reston Herndon-Dulles Airport, responded to this review
30 January 2012
Hello Maria N,

We certainly appreciate you taking the time to write such a review about our hotel. We try our hardest to provide all our customers need and we always like to hear from our guests so we can gauge how well we are doing.

We are very happy to hear that you thoroughly enjoyed your stay with us and that our team was able to provide you with excellent service. It is great that you were able to take advantage of our great location in Herndon and that we were able to make your stay during the University Function more enjoyable.

We are looking forward to the next time you are in the area and we have another chance to serve you.

Sincerely,
The Holiday Inn Express Reston/Herndon Team
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Staunton, Virginia
Contributor
14 reviews 14 reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
“Best Airport Hotel”
5 of 5 stars Reviewed 30 December 2011
1
person found this review helpful

Although the outside of the hotel is older, the inside has been refurbished (as of 12/11). The room was small, but as a single traveler, it was perfect. Free WiFi and breakfast. Right next door is a Safeway store (grocery), which you can safely access for a quick take out deli meal.

The shuttle service was very accommodating and I was at the airport within 10 min. with traffic lights. I will stay there again, as it is very snug, clean, and convenient.

  • Stayed November 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Never-Lost4good about Holiday Inn Express Reston Herndon-Dulles Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank O'Hara, Owner and Management Representative at Holiday Inn Express Reston Herndon-Dulles Airport, responded to this review
3 January 2012
Dear Never-Lost4good,

We appreciate you taking the time to write a review of your stay at our hotel. It is great to hear that you enjoyed your stay with us.

We are very happy to hear that you were able to take advantage of all our great amenities and our location near many restaurants as well as Safeway. We always strive to provide the best experience possible for our guests and take care of all their needs.

We are looking forward to the next time you are in the area and we have another chance to serve you.

Sincerely,
The Holiday Inn Express Reston/Herndon Team
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Additional Information about Holiday Inn Express Reston Herndon-Dulles Airport

  • Holiday Inn Herndon
  • Herndon Holiday Inn Express
  • Herndon Holiday Inn
Address: 485 Elden Street, Herndon, VA 20170
Price range (per night):* INR4,362 - 10,569

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Holiday Inn Express Reston Herndon-Dulles Airport
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