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Extended Stay America Hampton / Coliseum – reviews, photos

2.0 of 5
1915 Commerce Drive, Hampton, VA 23666
Hotel amenities
Extended Stay America Hampton / Coliseum
Extended Stay America Hampton / Coliseum
Extended Stay America Hampton / Coliseum
Extended Stay America Hampton / Coliseum
Extended Stay America Hampton / Coliseum
Extended Stay America Hampton / Coliseum
Ranked #15 of 26 hotels in Hampton
3.5 of 5 stars 18 Reviews
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18 reviews from our community

    Trip type
Traveller rating
    8
    2
    2
    1
    5
Date Rating
Sydney, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Don't expect change”
1 of 5 stars Reviewed 18 November 2011
2
people found this review helpful

ESA Hampton provides a similar standard to other hotels of the same chain - I stayed in 3 ESAs during a recent trip around Virginia.
What made ESA Hampton stand out is an unbelievably poor example of customer service. I paid for my stay, in advance on check-in, with Amex Travellers' Checks and was due $20 worth of change. At the time I was told, my change would be paid on check-out - a little 'strange' but I was willing to allow the leeway. However on check-out 3 days later, I was first told my change was not 'ready', then told no manager was 'available to approve payment'?
In the end, the duty staff simply refused to pay what I was owed!
And ESA claims to be legit business?
You have been warned.

  • Stayed October 2011, travelled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silver Spring, Maryland
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Great visit...”
5 of 5 stars Reviewed 23 July 2011
1
person found this review helpful

we stay at the Extendend Stays while on business and for the most part accept them for what they are, hovever when I checked in July 7 about 6 PM all was different. The front desk lady was so polite and pleasant I knew I was at something different. What a pleasant stay. All at the desk for the next 3 nights were so nice and the room was by far the best and cleanest of all Extended Stays I have been at........and trust me I have been a many all over the country. This location gets my highest marks. Next time in Hampton I will be staying here for sure.

  • Stayed July 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Richmond, VA
Contributor
17 reviews 17 reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
“Don't expect the room you reserved”
1 of 5 stars Reviewed 22 August 2010
1
person found this review helpful

We stayed 1 night this past wknd and once was enough. I had reserved a king room, got to our room 2 double beds. No remote for the tv, went back to the desk and asked about our King room reservation, was told because others extended their stay our reservations got pushed back for room type. We were told all who had reservations for different rooms had this to happen. The corridor stunk, can't even describe the smell. No hand towels only a big towel and washcloth. No coffee maker in the room. Could hear people talking in the hall so not very sound proof. My husband remarked it looked like a drug deal going down in the parking lot.

  • Stayed August 2010, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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12 helpful votes 12 helpful votes
“Filthy”
1 of 5 stars Reviewed 13 February 2009
3
people found this review helpful

I can't believe it as I scroll through most of these reviews that these people could have stayed in this hotel. I have to stay frequently for business and the hallways are dark, noisy and ALL the carpets have pet stains. I am a smoker and the place reeks of old musty cigarette smoke, that is so strong it bothers me - I can imagine what non-smokers must think.

My bathroom was spotless with adequate towels and toiletries! No hair dryer in the room, but the lady at the desk will give you one for a small fee. Housekeeping is also available for a fee. The kitchen was just OK. The sleeping area was filthy. The last time I stayed I ended up making the trip to the wal-mart up the street for sheets that were not thread bare and stained, carpet cleaning spray and lysol.

  • Liked — internet available
  • Disliked — filthy
  • Stayed June 2008, travelled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Shelby, NC
1 review
“Great Room at Extended Stay America Near Hampton Colisiem”
5 of 5 stars Reviewed 30 December 2008

I used hotels.com to set up the room 7 hours before we arrived. It was clean and had a small kitchenette that made the stay much easier. The room was clean and it was quiet. There are only two things I'd sugguest. 1. Separate smoking rooms from non smoking rooms by floor or separate them with a wall in the hallway... the hallway stunk of cigarette smoke, but the room didn't . 2. The size of the TV was small, and it was mounted to the top of the dresser, which was too low to watch from bed. Mount it on the wall and make it a little larger. Othewise, great room! If you're looking for clean, quiet and cheap...this is it.

  • Liked — Quiet and Clean
  • Disliked — TV Size and Location
  • Stayed December 2008, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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Additional Information about Extended Stay America Hampton / Coliseum

  • Extended Stay America Hampton
  • Extended Stay Hampton
  • Hampton Extended Stay
Address: 1915 Commerce Drive, Hampton, VA 23666
Price range (per night):* INR3,467 - 6,319

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