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Candlewood Suites Glen Allen – reviews, photos

2.0 of 5
10609 Telegraph Rd, Glen Allen, VA 23060
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Candlewood Suites Glen Allen
Candlewood Suites Glen Allen
Candlewood Suites Glen Allen
Candlewood Suites Glen Allen
Candlewood Suites Glen Allen
Candlewood Suites Glen Allen
Ranked #17 of 22 hotels in Glen Allen
3.5 of 5 stars 12 Reviews
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12 reviews from our community

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Traveller rating
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Date Rating
Manassas, Virginia
1 review
“Worst customer service ever! Bad representation of what IHG hotels are about!”
1 of 5 stars Reviewed 12 July 2011

I recently stayed at this hotel on a trip up from Virginia Beach and I have to say it was the worst experience I have had staying at a hotel. I made the reservation a while ago and specifically asked to be in a non-smoking room because I have two kids. We arrived at the hotel around 2am tired and ready to get some rest. When we arrived, the man at the desk told me they didn't have a reservation for us. When I gave him our confirmation number, he informed me that our reservation had been canceled due to our credit card declining earlier in the day. I recently had gotten a new credit card because the one I made the reservation with had been stolen a couple of days before. I asked him if there was a phone number attached to our reservation and he read it back to me confirming there was. I was NEVER contacted for a new card, instead they just canceled it and gave our room away. I asked him why I was never contacted before they canceled it and the other lady, I believe her name was Judy, told me they did not do that. I work for an IHG hotel myself and we NEVER just cancel someones reservation without contacting them first. NEVER! Hotels like this Candlewood Suites do this in order to make sure they make their money. THEY DON'T CARE ABOUT THE GUEST! When all the hotels in the area are sold out or have more business then they do, they run through their arrivals list and start authorizing cards WITHOUT YOUR CONSENT and if your credit card declines for whatever reason, they cancel your reservation. ALL THEY CARE ABOUT IS BUSINESS! IF YOU DON'T CARE ABOUT YOUR CUSTOMERS THEN GET OUT OF THE CUSTOMER SERVICE INDUSTRY!!!

  • Stayed July 2011, travelled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask CAML3 about Candlewood Suites Glen Allen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clinton, Massachusetts
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Second Stay at Candlewood Glen Ellen, VA”
4 of 5 stars Reviewed 13 June 2011

WIfe and I w/ our traveling cats enjoyed stays here during our winter travels back and forth to FL. Had an issue w/ management(he thought we may have removed items from the room) but was resolved when ownership replace the manager. It's a comfortable new moderately priced hotel that accepts pets and is convenient to shops and restaurants. A bit off the highway but not inconviently so.

  • Stayed March 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
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Ask Woodse about Candlewood Suites Glen Allen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louisa, Virginia
2 reviews
1 helpful vote 1 helpful vote
“Glen Allen's Slice of Heaven!”
5 of 5 stars Reviewed 7 April 2011
1
person found this review helpful

I spent 61 nights here and it quickly became "home" to me. The staff here, particularly Christina, Jane, Martha, and Jason the General Manager bent over backwards to accommodate my group ( I was a member of a student group taking a 9 week course in Richmond) in every manner possible. The rooms are comfortable and clean, and the kitchen is equipped nicely to save you money by cooking in and not having to eat out every night. The grill area is awesome and I utilized it every chance I had. There's nothing better then cooking on a grill in my opinion! (There are two propane grills here with no waiting!) The Candlewood Suites were so conducive to relaxation that I stayed here every other weekend and studied here instead of going home. At the end of the nine week class...I passed with a 97% and am really sorry to be leaving here. The staff here is almost like family to me now. All I can say is that the Candlewood Suites in Glen Allen is an awesome bargain, and concurrently a pleasant surprise. Thanks to Christina, Jane, Martha, and Jason for making the past nine weeks so great!

  • Stayed February 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask MarkAStanton about Candlewood Suites Glen Allen
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Owings Mills, Maryland
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Excellent Stay”
5 of 5 stars Reviewed 26 July 2010
1
person found this review helpful

We stayed at this hotel this past weekend as we took the kids to Kings Dominion. Front desk staff was very polite. Nice location, only 15 minutes from Kings Dominion and just several minutes from various restaurants and shops. Nice size room. We had a 1 BR suite (queen bed). Fully equipped kichen. Microwave, full size fridge, stove, cooking utensils, tec. Full size sofa bed in the living area. Very large desk/kitchen table big enough for at least 5 people. Two 32 inch LCD tv's with DVD players. Suite was very clean. Very comfortable stay. We will be staying at this hotel next time we come back to King's Dominion. With my Federal Govt ID, we only paid $92/night. Very reasonable price to say the least. Highly recommended.

  • Stayed July 2010, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask mugs1217 about Candlewood Suites Glen Allen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jayulgandhi, Manager at Candlewood Suites Glen Allen, responded to this review
18 August 2010
Thank you for taking the time to review our hotel, we are grateful that you had a pleasant experience. Our location is ideal for anyone traveling to Kings Dominion or any other location within the Richmond Area. We appreciate the feedback and look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
Senior Contributor
21 reviews 21 reviews
Reviews in 19 cities Reviews in 19 cities
6 helpful votes 6 helpful votes
“Very Pleased with Room, Location, and Staff”
5 of 5 stars Reviewed 30 June 2009
1
person found this review helpful

This was our first stay at a Candlewood Suites, and we were very pleased with the room and amenities. Our suite was basically a fully-equipped apartment with full kitchen, living room, bedroom, and bathroom. This would be a very comfortable place to stay for an extended work or vacation visit. The staff was very friendly and made sure we were aware of all of the available amenities. We used the Business Center (although the Internet was slow the day we were there) and the little snack store they have on-site. They had a large library of DVDs available for check out. There is a large mall a block away with a number of restaurants. The hotel provided a long list of nearby restaurants with addresses and the offer to provide directions to any one we wished to go to. So often we have found hotel staff who cannot give directions anywhere so this was a real plus! The bed was very comfortable. The hotel was clean and smoke-free (in the areas we frequented). I highly recommend this hotel.

  • Stayed June 2009, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Candlewood Suites Glen Allen

  • Glen Allen Candlewood
  • Glen Allen Candlewood Suites
Address: 10609 Telegraph Rd, Glen Allen, VA 23060
Price range (per night):* INR5,033 - 5,704

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