“Nice room. Service could be better though.”
I stayed here with my husband for one night. Now, we are not that fussy when it comes to accomodation- we stay at budget hotels a lot and know what to expect and certainly don't expect the Hilton. Generally if something in a hotel could have been done better I tend to give the hotel the benefit of the doubt rather than getting critical (or writing a scathing review). But I've stayed in budget hotels across the US for the last six weeks and this was the worst service we've experienced.
Don't get me wrong - the staff weren't abusive or anything. But they were apathetic to say the least. When we checked in they were monosyllabic - there was no smile, or 'Hi, how are you'. We asked if they had maps of Richmond - most budget hotels we stay in have these, but they didn't. So we asked for directions into Richmond (the hotel is about 10 miles from downtown). But the woman who checked us in said she didn't know, and yet did not offer to find out for us or look it up on the net for us (other budget hotel staff have done this for us when we have asked a question about where something is that they couldn't answer). If a hotel is servicing tourists they should at least be able to give very basic directions or find out for their guests.
The self serve breakfast was very limited in selection . There was only one slice of bread out and when my husband asked for some more they only put 3 more slices out, and acted begrudingly when doing so. The cereal I had tasted like it was own-brand.
However - credit where credit is due - the room was clean, spacious and the bed was very comfortable. I just think the staff need to work on their customer service skills...I would recommend this place to others but only because the room was nice and represented good value for money.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC