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Hilton Garden Inn Richmond Innsbrook – reviews, photos

3.0 of 5
4050 Cox Road, Glen Allen, VA 23060
Hotel amenities
Hilton Garden Inn Richmond Innsbrook
Hilton Garden Inn Richmond Innsbrook
Hilton Garden Inn Richmond Innsbrook
Hilton Garden Inn Richmond Innsbrook
Hilton Garden Inn Richmond Innsbrook
Hilton Garden Inn Richmond Innsbrook
Ranked #9 of 22 hotels in Glen Allen
4.0 of 5 stars 31 Reviews
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31 reviews from our community

    Trip type
Traveller rating
    12
    9
    9
    1
    0
Date Rating
virginia beach
Senior Reviewer
10 reviews 10 reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Great Customer Service!”
5 of 5 stars Reviewed 21 February 2011

I made my hotel reservation bid through PriceLine and was lucky to receive the Hilton Garden Inn. When we arrived and went to the front desk to check in, we were told they didn't have our reservation. I pulled out a copy of my PriceLine confirmation only to realize I had booked the reservation for the following week (my mistake). I know Priceline's rules which means they won't make any changes to or cancel your reservation once it's been confirmed (mine had been confirmed). The very kind lady at the front desk honored our reservation with no problems at all. Our stay was a short one - just one night - but we would not hesitate to stay at this Hilton Garden Inn again. It's nice to find great customer service these days and if for no other reason, we highly recommend this hotel. It's almost imporant for to note that our room was spacious and clean, the bed was comfortable and I appreciated the free WiFi while hubby appreciated the coffee pot/coffee in the roomi. Thank you Hilton Garden Inn!

  • Stayed February 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Novicecruiser1 about Hilton Garden Inn Richmond Innsbrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James Beard, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review
23 February 2011
I'm so happy to hear that you had a great stay. Thank you for taking the time to give us feedback on our performance. Without the comments from our guests, we can't improve.
And I'll certainly share this feedback with our staff to let them know our guests appreciated great service. Thank you.
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Gloucester, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Typical Garden Inn”
4 of 5 stars Reviewed 9 February 2011

I stayed overnight at this location on February 6th 2011.. from the main entrance to my room -all Hilton Garden Inn experience...Clean, friendly staff, comforatble accomodation overall..Love HGI.....Would be nice if the breakfast was complimentary :)..

  • Stayed February 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask kenspunk about Hilton Garden Inn Richmond Innsbrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James Beard, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review
18 February 2011
Thank you for your review! I'll pass the comments on to our staff. They are the rock stars who make this a great hotel everyday.

I'd also like to let you know we're installing new flat screen tv's in every guest room and should be complete with that task in the next couple of weeks.
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Bloomington, Illinois
Contributor
14 reviews 14 reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Best Customer Service”
5 of 5 stars Reviewed 2 January 2011

I should say of all the Hilton chains I stayed before this will get the best in front desk service . They are the southwest arilines of the hilton chain. Unbelievable front desk staff. Any time we approach them they were always helpful and go a step beyond in understanding customer. These days it is very rare to find that levels of service. There is another hilton in the area which is probably really nice and better than the garden Inn but I decided to stay here because of these people.
The break fast is really nice and also the lady takes care of people really nice.
The location is next to Capital Ale house a a popular beer place, Italian restaurant, Indian restaurant and a mexican restaurant. They are all walkable even in winter.

  • Stayed November 2010, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Trvlr_freq about Hilton Garden Inn Richmond Innsbrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James Beard, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review
4 January 2011
Thank you for taking the time to complete this review. I agree completely that our staff is our best asset and I am very proud of the crew that works at this hotel.

James Beard
General Manager
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Central VA
Top Contributor
54 reviews 54 reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
“Nice but sort of odd..”
3 of 5 stars Reviewed 14 July 2010

The place seemed very nice when we got there. The lobby was lovely, and the breakfast area very nice. The room looked nice too, except we started to realize that it was just not very comfortable.
The bed was uncomfortable (I am used to that at hotels) but also it was far too hot and seemed no way to make it cooler in the room. That combination led to no sleep for me.

The bathroom was especially odd. Large, almost cavernous, and yet the shower had no shelves of any sort in it. You go in for a shower with soap and shampoo, and either, hold them in one hand and wash and turn the water on and off with your other, or put the stuff on the floor. Also didn't see a place to hang my towel by the shower. Just really odd.

The breakfast next morning was very good and the service was top notch. I would recommend this hotel with some caveats I guess. There may be better choices nearby.

  • Stayed February 2010, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 7 more reviews by VASkeptic for Glen Allen
Ask VASkeptic about Hilton Garden Inn Richmond Innsbrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James Beard, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review
15 July 2010
Thank you for taking the time to write a review. The feedback received from our guests and sites like Tripadvisor are invalueable towards our goal of exceeding expectations and providing the best value to our guests.

The information mentioned here will be reviewed by our staff towards improving our service and product.

Once again, thank you.
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Washington, DC
Senior Contributor
24 reviews 24 reviews
Reviews in 21 cities Reviews in 21 cities
94 helpful votes 94 helpful votes
“Comfortable Hotel”
4 of 5 stars Reviewed 23 May 2010
1
person found this review helpful

My partner and I spent two nights at the Hilton Garden Inn Innsbrook. Our king bedroom was spacious and comfortable. As other posters have noted, the hotel has yet to install flatscreen televisions, but an upgrade is scheduled in the near future. Service was consistently friendly. The hotel is located within walking distance of several restaurants and there are more restaurants and a large shopping mall within a five minute drive.

  • Stayed May 2010, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask DCHeretic about Hilton Garden Inn Richmond Innsbrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James Beard, Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review
14 June 2010
Thank you for taking the time to complete a review and we appreciate the kind words.

Feedback, either positive or negative, lets us understand the needs of our customers and we listen!
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Additional Information about Hilton Garden Inn Richmond Innsbrook

  • Hilton Glen Allen
  • Hilton Garden Inn Glen Allen
  • Glen Allen Hilton
Address: 4050 Cox Road, Glen Allen, VA 23060
Price range (per night):* INR5,312 - 10,066

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