This hotel had a couple of negative reviews when we were looking for a place to stay. However, it only had 2 reviews total (on hotels.com)...and nothing more. So, we thought that perhaps it would not be that bad. Besides, the hotel was right down the street from a business that my husband needed to work with the morning after our stay, so we thought that it would be doable, no matter what.

However...

The staff were not helpful or very responsive to questions. When I was handed a receipt for our stay at the check in desk, the price was $53.00 less than what we had already paid to Hotels.com for our stay. The price I paid was $159 and the receipt said $106. Now, even with taxes figured in on top of the $106 if that were a base rate...the figure was definitely MUCH smaller than what I had paid. When I asked the clerk about this, the guy mumbled, rudely, that he didn't really know because we must have gone through a third party. Then he shrugged and did not attempt to give any further explanation. Then, I asked if they had a business center. He said, "No". I was shocked that a hotel that charged me $159.00 did not have a computer I could use. And then, I asked if they had any kind of breakfast and they said..."No. None." For $159.00? What?!

After we went up to our room, which was an elevator ride and a LONG walk (I think they only have one elevator, and the halls are like tunnels) to our room, I called Hotels.com and they called the hotel to try to see what was going on with the room price. The hotel.com customer service agent got back to me and explained that he was sorry for our inconvenience and that the desk clerk had told him that the price we saw on our receipt was that which we WOULD have paid had we rented the room under a "multi-room rate". The Hotel.com associate apologized because there was not much they could do about the price on their end. The room price they had offered us was what the hotel was charging through them. When I asked that same desk clerk about it the next morning at checkout, he confirmed that he did talk to the hotels.com representative on the phone the afternoon before. However, he didn't know what I meant when I tried to confirm with him what the representative said...that the rate on my receipt from the hotel had been a "multi-room rate". I asked the clerk if that meant that we would have had the reduced rate had we rented a room for many days in a row. The clerk said, "No. I don't know what that $106.00 on your receipt was for. The rate that you paid to hotels.com is exactly the rate you would have paid to us if you had walked in off the street last night. It was the rate for the night."

That was frustrating to me because if that were the case, why would he hand me a receipt at check-in with a $106.00 figure if the room was $159.00 to us at hotels.com? And why would he not have just told me that the $106.00 was a mistake of some kind, or even a multi-room rate, when I asked him about it at check-in? Not good customer service at all. And I feel quite ripped off. And furthermore, when I look at hotels.com, the hotel I am talking about currently has posted, something like a $69.00 lowest room rate. That is crazy! Why would I have paid $159.00 only two weeks ago...and they could not give me a rate even close to $69.00...even when I had complained about the inconsistency?

I would not trust this hotel ever again. And speaking of trusting them…do NOT trust that the hotel is in Washington DC, as it's title advertises itself. It is definitely NOT in Washington DC. I didn't drive into the city from there, but it's a hefty drive. Something like 30 - 40 minutes (not counting traffic!)