I am a Priority Club member of this hotel chain, so I have nothing against Holiday Inn. I stayed 2 nights for business. The hotel is remodeled and looks good, rooms are nice and clean, beds are comfy, staff is courteous and the location is good for restaurants. I know they cannot help that they are next to the highway, but traffic noise could bother some people. What seems to lack is common "service" sense. First, don't have your smoking area in the main entrance of the hotel. It's a long walkway to the entrance and to walk through the smoke and stink is not very customer friendly. Breakfast starts at 6 a.m. according the information in the room, yet when I went down I was told 6:30 a.m. Not a big deal, but when when you have to sit for 35 minutes more while they set up the buffet, that's a problem. The wait staff went out of their way to try and make it right. Also, one day there is coffee in the lobby at 6 a.m. and the next no coffee after waiting until 6:20 a.m. I also like to work out. The eliptical sounded like and felt like a train rolling down the tracks and weight training machines are limited. No room to stretch and they need some hand weights.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 February 2012
Dear Tom,
Thank you for your review of my hotel. I appreciate guest that let us know how we are pleasing them.
Our Restaurant does in fact open at 6:30, and we do have coffee in the lobby 24 hours a day. They do have to refill and refresh and that is why we were out on your second day.
I am sorry that our fitness room was not up to your standards. For a hotel ours far exceeds the requirements.
I look forward to serving you again next time that your in the Bristol area. I remain,
At your service,
Greg Scott, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC