The ONLY good thing I can say about our Sep, 24, 2010, stay is, the hotel check-in staff was nice. From the moment we checked in, until our early depature, it was a complete disaster. First of all,, the third weekend of September, we had stayed at the Midtown ORLANDO, Fld., Days Inn, with a good experience. The rates at the ORLANDO Days Inn was as stated on the internet @ a reasonable September rate of $38.40/ night, for an economy class hotel. We were a mere 10 mins from Universal Studios and other Orlando attractions. Because of our nice experience in Florida, we decided to check for a Days Inn close to the Peaks of Otter in Virginia. The directory lead us to the Days Inn in Bedford, Va. We checked their rates and the hotel website said for the night of September 24, 2010, the rate was $54.95 (not an internet or special discount rate, but their general rate). We decided not to make a reservation just in case we did not make it to our destination in Va by Friday night. However, we did and stopped to make reservations at in this very small out of the way town hotel. The clerk, who was very nice, but informed us the rate was $90.00 per night. When we questioned her about the amount, she said that was their weekend rate. Thinking possibly it was some typed of supply/demand issue, and for some unknown reason, this hotel was booked near capacity, we paid the amount.. Although, we now view it as false advertising. When we arrived to our room, it was an OUTDATED mess. The paint was pealing off the trim and baseboard, the carpet was dirty and musty, the bedspread looked dirty. We decided to take the bedspread off the bed and just sleep under, what we hoped to be clean sheets and blanket. After showering, I decided to lay down to watch some TV, while my husband set at the table and attempted to log on the "free" wireless internet in order to check our sight seeing plans for the next day. However, he was never able to log on and mind you we travel over 1/2 of each year, with no problems using our laptop to log into other hotel WIFI spots. A call to the front desk yielded a simple, "Our internet is working fine." Next, we noticed dark brown bugs dropping from the ceiling onto our bed. When my husband would smash one of the bugs in a tissue, it smelled something horrible. We found a total of 15 to 20 bugs. But, the final straw came when I started noticing areas on my arm that looked like tiny bug bites. My husband inspected the back of my neck and found the same type areas. While I went to take another shower, my husband loaded our suitcases in the Jeep, and we pulled out of the hotel parking lot at 2:30 am. A quick drive around the hotel revealed it to be no more then 1/2 full to capacity. Certainly, making the nearly double rate increase unjustified. An attempt at refund was useless, as we were told we told we would need to speak to a manager on Monday. Luckily, we found a jewel of a hotel a short ten minute drive up 640 East called, Timberlake Motel. An older, family ran hotel with quaint, clean rooms and excellent service. The rate was only $63.00/night. In face, were so impressed with Timberlake Motel, we reserved a second night. As for BEDFORD DAYS INN--I would not recommend it to anyone!!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 March 2012
Dear Guest,
Thank you for choosing Days Inn Bedford for your recent stay in our area.
Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken:
• Housekeeping received additional training in the level of cleanliness required of them as our employees.
• Maintenance was informed of the problem you experienced with the internet and instructed to look into fixing the matter.
• Management was approached about the stinkbug problem. They assured us that they have informed would be guests of the situation and that also have a sign on display explaining the situation. Hopefully the stinkbugs will soon be a thing of the past.
I hope that the next time you visit our area, you will once again choose to stay at Days Inn Bedford. I think you will be greatly pleased.
Sincerely,
Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC