I've stayed at the Best Western in Waterbury a few times over the past few years and have found the rooms to be clean and pretty well kept up, if somewhat small. It's basically a decent place to sleep and not much more.
There's an indoor pool that's pretty neat to swim in especially in winter since it's surrounded by glass walls, allowing a view of snow just feet away.
Here are a few problems, though, that I recently encountered: the restaurant was highly touted when I checked in, but when I tried it it turned out that they had insufficient staff; only two (albeit hard working) wait people to cover the restaurant and room service. It took about three-quarters of an hour to be served after being seated--and that was after a half-hour wait. Then it turned out they were out of my first selection for an entree; my second choice turned out to be barely edible. It was also pricey for what I received. An accompanying family member barely touched her dish.
I found that the game room had broken equipment, but learned that only after losing money in the machines. Despite notifying the front desk about the problem, the machines were still broken later in the week; no signs were posted warning other patrons.
One morning I put up the "Do Not Disturb" sign on the door while at breakfast. I took down the sign after breakfast and then went out for the day. When I came back that evening, the room had not been cleaned. That wasn't so big a deal (although the rate paid that night had risen to $170), but it irritated me when the front desk explained that if housecleaning sees the "Do Not Disturb" sign they don't come back. Really? I've never seen that happen before and I've stayed at a lot of hotels. I think they simply forgot to come back--mistakes happen, after all--and the front desk was just coming up with excuses.
I've found that by and large the staff is friendly and helpful. Overall I think the hotel is a good place to stay, convenient, and with reasonable rates (though at peak times the rates soar).
- Best Western Waterbury Stowe
- Best Western Waterbury
- Waterbury Best Western
