This made my third trip to this Doubletree and while I still enjoyed my stay - and the restaurant (don't believe that other reviewer, I ate here almost every night and enjoyed every meal) - the hotel could definitely use a refresher. One thing that particularly bothered me was that the first time I stayed here in 2010, the beds were to die for.... I never wanted to get out of them! I stayed again in 2011 and that time, the beds were ok, but not half as good as the first stay. Well I was hoping to be pleasantly surprised this trip but unfortunately I wasn't. The bed is now just ordinary. It isn't uncomfortable, but it is definitely not 'to die for' any longer. If I am not mistaken, it was DoubleTree that led the way with the 'amazing' beds. Many other chains have followed, now realizing how much it influences a traveler's opinion of a place. Unfortunately DoubleTree has let that lapse for some reason. This Doubletree could also use a new coat of paint, some new decor and a lighter fresher feel to it. It is now dated and it shows.
The staff however are still excellent.... Lesley at the front desk went out of her way a number of times to help me. And Sarah, the Front Desk Manager was excellent too. They made me feel like I was coming "home", which really made me feel very welcome.
I will continue to come here (my son attends college there and I go to see him once a year) as the hotel is now like an old comfy sweater, but I do recommend that it gets a freshening up soon.
Room Tip: I like the ones closest to the lobby and - unless you really need two queens, get the king room as t...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 February 2012
Thank you very much for your recent stay with us at the DoubleTree by Hilton. I am happy to hear that you enjoy our hotel on a regular basis. We appreciate your feedback as we continue to make improvements to our hotel. We are looking forward to completing a few updates to our property. Over the past few months we have updated all of the carpets and wallpaper in the hallways and are working on updating the look of our lobby and foyer areas. I look forward to you enjoying these updates in your future stays with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC