We made a reservation for Christmas weekend for a 4 night stay. we got in around midnight and got our key. we went in the room and it was freezing. the bathroom was dirty - the shower was dirty and there was gross build up of something around it and it wasnt clean. there were no towels except one or 2 hand towels which were hanging on the door and were dirty - we later determined they'd been used. the blanket had a cigarette burn on it and neither bed had a top sheet so we had to sleep with the dirty blanket right on top of us. the pillowcase also had hair on it which wasn't ours we discovered the next day. when we got up, despite having raised the heat the room was still freezing. we went into the office to see about their cancellation policy, describing out issues, and they offered us another room and said they'd had heating problems and offered us a space heater. the other room was freezing and while it had two sheets on each bed, the bathroom was equally as gross and the room was freezing. when we told them we didn't want it, they readily agreed to refund our money fully for the next 3 nights - they must know they are not running a quality establishment.
additionally, when we found a new hotel and mentioned our nightmare from the travel inn, they told us we weren't the first and others had come to them with the same issues.
don't stay here!!
- Travel Hotel Rutland
