After reading several verrrry discouraging reviews of other motels in the Montpelier area (dirty, ill-equipped, care-less staff) my wife and I called the Comfort Inn at Maplewood and were pleased right from the start. I inquired about AARP or other discounts and when the clerk found that we were coming to the area for a funeral he noted that a "bereavement rate" was available and offered it to us. We booked and were quite pleased with all aspects of our stay here with one exception - but that was addressed promptly by the staff. We found the inn to be attractively decorated, plenty of coffee, hot chocolate, tea, snacks available both in the beautifully decorated lobby as well as in our room. The staff, both the evening staff upon our arrival and the morning staff the next day, were all extremely courteous and genuinely interested in making our staff a satisfying one. The room was large and comfortable, the motel was easily accessible from I-89, and contrary to other reviews we found the morning breakfast to be excellent and the breakfast staff to be extremely friendly, also. This is NOT a cold muffin and coffee breakfast (Continental); this is a full menu breakfast offering waffles, cereal, juices, toast, bacon or sausage, condiments, etc. Well done! The only problem we encountered was a noisy heater/AC unit in our room. The staff immediately offered to move us to another room, but since our arrival was quite late evening, we declined and said we'd be ok for the night. The next day upon checkout, the desk staff made a sizable adjustment to our bill in light of the "inconvenience" of the heating unit and our willingness to be ok with it for the night. Very much appreciated and very appropriate response with no pressure from me. If we are in this area again, this will be the very first place I call to look for accomodations, I assure you. Good service all around!!
Larry M. - Coventry, CT
Room Tip: Request first floor - accessible from several entrances.
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