After reading all the wonderful reviews on Trip Advisor, we were excited to be attending a wedding at the Inn. To say that we were disappointed is an understatement. We arrived at Echo Lake Inn at about 7 pm. Dinner service was not available and we were not apprised of any nearby options. Although the wedding couple ordered some cold cuts which were served in the basement, many attendees were not advised of this.
We were pointed to the bar where a friendly employee served us drinks. We were advised that there was an 18% service charge on alcohol but the menu did not designate the price of standard cocktails, beer or wine. At the end of our adventure, guests bills for drinks varied wildly.
The inn itself was shabby and seemed unkempt. A plastic bag filled with dicarded tissues remained down the hall from our room during our entire stay. Our room was tiny- certainly not the deluxe accomodation we paid over $200 a night for. Although we were charged an 18% service fee on top of this, a dirty envelope on the dresser reminded us that housekeeping staff relied on our tips for income and were paid very little. There was soap in our bathroom along with a single bottle of shampoo -no lotion, conditioner or other products. Towels were tiny and although they were clean were not plentiful nor were they straightened when the room was cleaned.
During the course of the night I had an allergic reaction to something in the room(not the fault of the Inn). When I went to open the window-I discovered it was purposely sealed shut. It is beyond comprehension that one could not open a window in a country inn to allow fresh air and a cool breeze to enter.
There were many instances where the Innkeeper showed he valued efficiency over guests comfort or feelings. In fairness there were also instances where wedding guests must have disturbed others staying at the Inn. At the end of the day we had an amazing time at the wedding itself and some great stories to share about our experiences at the Echo Lake Inn.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
13 October 2011
We are pleased that this guest had an amazing time at the wedding at our inn but sorry she felt she was disappointed with parts of her stay. The bride’s glowing review, from the same weekend, is below and is more indicative of what the inn represents. I’m not sure what she expected for $199 per night during the ‘Fall Foliage Season’, but if she wanted to stay at a 5 star inn, there is one about an hour away and the rates range from $1300 to $3400 per night. Our rates include full country breakfast and we DO NOT EVER charge a service fee on the room rate. You can charge incidentals to your room and gratuity will be added for that item unless you leave a cash gratuity. The “dirty” envelope for housekeeping is ivory in color and in script says “For your housekeeper”…pretty standard. I should point out that the wedding guests had exclusive use of the dining facilities and events were planned by the wedding host. I’m sorry she wasn’t invited to the rehearsal dinner, but she was informed of other options off property at check in. Drink prices at the inn do vary depending on what you order, ie Kettle One is more than a well pour and imported beers are more than domestic...again, pretty standard. And finally, we try to be as green as possible. Every bathroom has a sign informing the guests about towels. If you leave them on the floor, we will replace them with neatly folded fresh towels. If you hang them up, this means you wish to reuse them. Our towels aren’t tiny but are the typical size and comfort of most mid priced hotels. Her window was not sealed but they are sealed from November to March for our guest’s comfort as the sign on the window states. The inn was built in 1840 and we like to keep the drafts out in Vermont’s cold winters. We have a great staff and try to please all our guests. Sorry we didn’t please this one on all counts.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC