We stayed here with our two kids this winter, mostly due to the positive reviews on Trip Advisor. We trust Trip Advisor, but this was one rare time where we feel we were very much steered in the wrong direction. (Lesson here: be sure to also check how many reviewers a hotel has, not just the rating.)
The one and only positive factor about the Greenbrier is the location. It is just minutes from the slopes, so after a long day you can quickly get back to your hotel.
The negatives overwhelmed the positives for us, however. Most importantly, the rooms did not feel clean. I kept my slippers on the whole time because the rugs looked dirty. We dropped something behind the dresser and when we moved the dresser, we found a pretzel. Found a granola bar wrapper behind our nightstand. The room looked shabby enough that I even checked the mattresses to look for bedbug stains (did not see anything).
The decor was dark and dated - unsightly patterns and colors, cheap wood furniture, bare boxsprings. The bathroom was so small that you could not get in and out without moving your body around the door because the toilet and tub were in the way....if you were on the toilet, you could not open the door without hitting your knees. The mattresses were on the soft side and the pillows were deflated. (The sheets themselves, though, did feel very crisp and clean.) We heard people walking in the room above us and in the hallway.
The breakfast was inadequate to serve the needs of their skiing guests - three small bins of cereal, some Quaker instant oatmeal, and a box of Entenmann's danish pastry, coffee, orange juice. That is it. We went to a local grocery store and bought our own breakfast for the next few days and skipped the B&B breakfast all together. (Last year we stayed at Hampton Inn in Rutland, VT and even there they had a waffle maker, eggs, sausage, pastries, etc.)
I can't say the service was great. I often found the staff on duty watching TV in the common area or reading a book. I got better service at Hampton Inn and the rooms were very clean, so we will probably go back there next time.
PS - another suggestion - when it snows on your uphill driveway, put sand on it so your guests do not have to gun the motors to get on to the (busy) roadway.
