We arrived with two young tired children and just wanted a hassle free arrival. Bill made it happen. There was a little glitch with our room setup, but it was quickly remedied by opening some pocket doors. Suddenly we had our queen bed and pull-out couch. The room was clean, comfortable and homey. The kids loved the gas fireplace (it worked very nicely). The bathroom was clean, good products, nothing remotely offensive.

Bill pointed out all the good spots on the map of Burlington that was on a table in the room and we set off. There were at least three other groups staying at the house while we were there but we never saw or heard them. It was just a pleasant experience from beginning to end. Too bad it was only two nights.

BTW the backyard garden is amazing. We ate pizza from American Flatbread out there and it was soooo nice. Anyone going during warmer months should definitely take advantage of the yard, especially if you have kids who benefit from a little running.

Can't say enough about this place. Would return again with no hesitation.

We had an amazing weekend.
Bill was there when we arrived to greet us and get us acclimated to the area and facilities.
Our room was quaint but spacious. The room was clean - which is a big deal for me.
The location was simply the best. We didn't use our car all weekend.

We'd definitely stay again next time we're in Burlington.

The rooms are very comfortable, well kept, clean and the house is in a beautiful neighborhood really close to Church St. The owner is nice and extremely helpful. 254 South Union Guest House is the typical Burlington home so you get to have the full Burlington experience!

I contacted the owner about two weeks before we intended to stay here on the week of my birthday and our anniversary in August 2011. Cyndie took my call, but was out running errands at the time. She called me back within an hour or so to take my reservation. She took my name, address, dates to book, and credit card information. At that time, she verbally indicated I had booked the Master Bedroom for two nights in August. We were traveling from North Carolina, and spent the first half of this vacation in Maine and New Hampshire. About 3 days before we were due to arrive in Burlington and stay at 254 South Union, we received a voice mail on our home phone from Cyndie. She indicated that we did NOT have a reservation at the guesthouse. Upon calling her back as soon as we received this, she told us that some mistake was made when I made my reservation and that the room was "already booked" at that time. This was a busy Thursday-Friday night in Burlington, with a USA Triathalon event in town. No other rooms were available for Friday night. She did attempt to call around other places for us, but found what we already knew... nothing else was available. I booked with 254 South Union against my better judgement after reading two other reviews explaining almost the exact same experience from other travelers, and now I know what my better judgement was telling me. If you are planning a vacation of any kind to Burlington, you should really think twice about staying here. Everybody makes mistakes, but it looks like this isn't the first time. I would at least like to say that Cyndie offered a great deal of apology, but there wasn't much she could do to make up for ruining part of our anniversary summer vacation.