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Country Inn & Suites By Carlson, West Valley City – reviews, photos

2.5 of 5
3422 South Decker Lake Drive, West Valley City, UT 84119
Hotel amenities
Country Inn & Suites By Carlson, West Valley City
Country Inn & Suites By Carlson, West Valley City
Country Inn & Suites By Carlson, West Valley City
Country Inn & Suites By Carlson, West Valley City
Country Inn & Suites By Carlson, West Valley City
Country Inn & Suites By Carlson, West Valley City
3.5 of 5 stars 27 Reviews
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27 reviews from our community

    Trip type
Traveller rating
    9
    4
    8
    2
    4
Date Rating
Maricopa, Arizona
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“More than we bargained for...”
5 of 5 stars Reviewed 18 October 2011

It was just an Inn and it was only 24 dollars more than the Motel 8 in Salt Lake City. It looked by comparison in pics about the same but pictures are decieving...We decided to follow through with the Country Inn instead because it offered a baby cot....It was a great experience! We had a gracious host named Mary greet us and offer us our room early because it was ready anyways. She was thoughtful and very down to earth. It didn't feel so much like a business than it did a home. The rooms smelled clean and fresh and they provided two rooms although the King suite we paid for only showed one picture of a bed. It was a soft clean bed with a couch in the other room that offered a pullout cot. We never used it because the King bed was quite roomie, even though our 2 children crawled into our bed with us, but at least we had that option. We left our room late mornings, but the maid still cleaned up. We had a great hot breakfast with bacon to breakfast burritos to fresh homemade waffles to cereal. Great breakfast! We swam one night with the kids and the pool was all ours. The only thing that was a little dissapointing was that one of our rooms was control temp at our fingertips and the other was very warm. At least it wasn't the room we slept in though. Overall I would recommend this Inn to everyone that asked.. where was a place with a reasonable price with excellent comfortable ammenities and friendly staff? We thankyou for your great and appreciated service!

Room Tip: This one room the King Suite seved a family of 2 adults and 3 little children under 6 yrs old down t...
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  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask polyfam about Country Inn & Suites By Carlson, West Valley City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, West Valley City, responded to this review
23 October 2011
Thank you for taking the time to review our hotel. We appreciate your great comments about our staff member Mary. We will pass these comments on to her. We appreciate how your provided us with a lot of details about your stay. Customer feedback is very important to us.

Thanks again for your comments, and we hope that you will come stay with us again when visitng the area again.
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houston
Contributor
15 reviews 15 reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“?????”
2 of 5 stars Reviewed 25 July 2011
1
person found this review helpful

Hotel was very basic. Clean yes, but not the best. Morning Breakfast was a joke- Looks like someone thru it together in 5 minutes or less. Amussed with the idea of the morning syrup bottled used to hold the kitchen door open.

  • Stayed July 2011, travelled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask bjvhouston about Country Inn & Suites By Carlson, West Valley City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CEGHotelsResponse, Manager at Country Inn & Suites By Carlson, West Valley City, responded to this review
27 July 2011
Thank you for taking the time to review our hotel. We are sorry for any inconvenience you had during your stay. We strive to provide a clean, comfortable, and safe place to stay. Your comments will help us improve future visits.

We hope you will give us another try if you come tot the West Valley area again. Again we are sorry. We appreciate your time. Hope to see you again.
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Dallas, Texas
Contributor
16 reviews 16 reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
“Good Value - But would rather pay more for a better hotel”
3 of 5 stars Reviewed 13 June 2011

Had a special deal on the room ~$60. So it is a deal.
Some restaurants within walking distance, and free breakfast.
Problem is, it is in the middle of Pawn Shop St. and Rent To Own Lane, not a good area.
Free breakfast is okay. Again a good deal but would rather pay for something better. No gym/pool, and when it is 8 degrees outside, you can't go for a run.
Of you are on a budget, it is good (and you get a good price).

  • Stayed January 2011, travelled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask bstrvl55711 about Country Inn & Suites By Carlson, West Valley City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CEGHotelsResponse, Manager at Country Inn & Suites By Carlson, West Valley City, responded to this review
8 July 2011
Thank you for taking the time to write a review for our hotel. We appreciate the feedback you provided. It really helps us make the customer experience better. We are always striving to make the Guest experience better.


We offer a complimentary breakfast buffet, high-speed Internet access, an indoor pool and whirlpool, complimentary shuttle service to SLC Airport and free weekday USA Today newspapers. You'll also enjoy convenient access to several major ski resorts, Olympic Cauldron Park, E-Center and the Hale Centre Theatre.

Please consider us again the next time you visit the West Valley Area!!!
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St. George, Utah
1 review
2 helpful votes 2 helpful votes
“We were lied to by the 'owner' and his desk-clerk, and we will NEVER return!"”
1 of 5 stars Reviewed 1 June 2011
2
people found this review helpful

When reservations were made I requested a room for two nights where NO PETS and NO SMOKING is allowed. No problem. I was told that the 2nd floor is reserved for NO PETS and NO SMOKING, and the 1st and 3rd floors are where the PETS and SMOKING are allowed. When we arrived we were booked into Room 220. The hallway and the room smelled terribly unpleasant! The second day when we returned to Country Inn & Suites about 10 p.m., we stopped at the desk to ask how much the soft drinks in the vending machine is, when we saw a woman leave the "dining room" with two dogs on a leash, and head up the stairs. My spouse asked the clerk where she was going with the dogs, and was told that she was staying in a room on the 2nd floor. We told the clerk, who was different than the original clerk and owner, as well as the person who made the reservations, what we were told. This clerk said that the 2nd floor is a PET-FRIENDLY floor, and asked if we would like to move to the 3rd floor. We were LIVID! We weren't spending another night there. We had been lied to by the owner, and that was inexcusable. We checked out immediately.

Room Tip: Recommend lodging elsewhere.
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Stayed May 2011, travelled with family
Was this review helpful? Yes
Ask BettyH321 about Country Inn & Suites By Carlson, West Valley City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gainesville, Florida
Contributor
15 reviews 15 reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
“A little disappointed”
3 of 5 stars Reviewed 1 June 2011

After having two wonderful experiences in Country Inns in Virginia and Georgia, I had hoped for a similar experience in Utah, but that was not the case. Although the young man who checked us in was friendly enough he guaranteed the other couple we were with that they would get credit for their stay on their membership account - which ended up not being the case. He was a bit cocky. The rooms had a slight odor (perhaps the cleaning materials - it was just strange) and the room was in need of some updating. It appeared to be fairly clean. I was hoping to get a little bit more for what our $100 cost us. For less than that we had suites in Virginia and Savannah, Georgia. Here we just had small hotel rooms. The continental breakfast was average at best. I frankly wouldn't stay here again.

  • Stayed May 2011, travelled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask cruisequeengoddess about Country Inn & Suites By Carlson, West Valley City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CEGHotelsResponse, Manager at Country Inn & Suites By Carlson, West Valley City, responded to this review
8 July 2011
Thank you for your review of our hotel. We appreciate the feedback you provided to us. This will in turn help us make the hotel a better place to say. Sorry that you were not satisfied. We will be discussing your comments among the staff. This will help us provide a better guest experience.



We hope that you would give us another chance the next time you are in West Valley.
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Additional Information about Country Inn & Suites By Carlson, West Valley City

  • Country Inn West Valley City
  • West Valley City Country Inn
Address: 3422 South Decker Lake Drive, West Valley City, UT 84119
Price range (per night):* INR4,761 - 6,889

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Country Inn & Suites By Carlson, West Valley City
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