We stayed here in November 2007. I was traveling with one of my children and my parents. We had one room, my parents had the other. The rooms were spacious and had all the amenities you’d expect in a modern hotel. It was not as noisy as we anticipated. The beds were comfortable. The breakfast was slightly above average.
My only complaint is about breakfast on the second day of our stay. Apparently there was some sort of meeting in an adjoining conference room and those people were lined up down the hall for the free breakfast. The line was very long and did not move quickly, plus they cleaned out all the food! They literally had their trays overflowing, as they went back to the conference room. Some felt the situation could have been handled differently and better, if the food had been brought into the conference room and they had their own food bar to choose from. Many of us were travelers who needed to get on the road, but we were forced to wait in that long line, only to get up there and find everything was pretty much gone. The staff did work as quickly as possible to refill all the trays, but several guests were disappointed that one special group was allowed to take over the breakfast bar and make everyone else wait.
Aside from that, the staff was very friendly, the room was clean, and everything else went well.

Overall, not bad, but a few minor annoyances during our stay were enough for my husband to consider one of the surrounding properties for our next stay.

On the first morning of our 5-night stay, my key card quit working. Had to walk the perimeter of the property from the back door to the lobby, with my baby and 3 shopping bags in tow. Was told to avoid placing the card next to cell phones or credit cards. Following this advice, we still had to have a card recoded every day of our stay (another time was upon returning from the pool, and had to make the trek in wet swimsuits and towels). One staffer had nothing to say when I told her I was there for my "daily key recoding."

The first two days of our stay, the highchairs at the breakfast were dirty (decided to eat breakfast in our room the remainder of our stay). Also - three people in a room, three towels, but only two washcloths?

TV remote did not work upon arrival. The next morning (during my key recoding), I mentioned this to the front desk. The staffer quickly notified maintenance, who promptly replaced the remote - BUT - upon seeing my son, was quick to blame him for playing with the remote and reprogramming it. He backstepped quickly when I informed him that the only person to touch the remote up to that point was my husband. Oops.

Now, the good points. The room, pool area, fitness center, and guest laundry were very clean. The staff was friendly (except where previously noted). Housekeeping was very accomodating, leaving extra washcloths and coffee (when asked) and agreeing to a later return to accomodate my son's morning nap. Daily local paper delivered to room each morning, with USA Today available free at front desk. Hot breakfast selection (eggs, potatoes, sausage/bacon, and other) switched up daily, although cut fruit appeared less than fresh (except for the last morning), and no microwave. Room with microwave and fridge (cool, but not cold, and no freezer).

Save by reserving with the property directly, as much as $20/night. Website said property was full, but was able to get a room when I called direct.

My family and I have stayed at the Crystal Inn West Valley many times when we go to Utah to ski. It is alway very clean and well kept up. The free breakfast they provide is not just a roll and juice but a full, hot breakfast bar. The rooms are large with double queen beds, fridge and microwaves. It is a short 40 minute drive to Alta or Brighton. One more great thing about this hotel is that there are several great places to eat within walking distance.There is a Cracker Barrel right across the street, and for all you folks from the South, you can get REAL sweet tea there and that is almost impossible out West!

We really like this motel, stay here every Spring. The rooms are good, we enjoy the hot tub, and the price is right. The free breakfast is wonderful! Large variety, eggs, bacon, etc. and not just muffins & toast. The room is definitely worth the price with this amenity.
The location is very easy to get to, just minutes from about anywhere. Have always had a good stay at any Crystal Inn in Utah.