Great hotel, Had a large clean room. loved the breakfast. enjoyed the holiday decorations was different. Pity pool was closed.

We stayed at this hotel over Thanksgiving week. The older location was recently repainted and upgraded. One wall in the room was painted a very bright RED. Our first room was very NOISY due to the trucks coming and going at the Flying J truck stop across the street. After 2 noisy nights, we asked to be moved to a room overlooking the pool. That was a big improvement.

The breakfast was only mediocre. Fruit was small and not very tasty. The breakfast attendant doled out one bannana at a time.

This place was great!! Everything was clean and the beds were incredibility comfortable, the staff was very friendly and helpful!! The breakfast was wonderful, with the waffle option AND French Toast, sausage, fabulous scrambled eggs, plus all the other usual breakfast options - cereal, yogurt, etc. Plus, there was a Denny's right across the street for an quick and easy dinner. If I find myself in that area again, I'd make sure this is where I'd stay!!

Pretty area, and there is indead a mountain view. Unfortunately, everything else was horrific.

AIr conditioner did not work well and room was warm. Room was generally not terribly clean (I found another traveler's items there on my first night which suggested poor cleaning job), and my pillows were horrendous.

Worst of all, my second night I snapped awake to find my bed crawling with bedbugs. I immediately snapped awake, showered and checked out. Night desk person was on duty and manager was not present. When I spoke with manager he initially agreed to offer me a Best Western room pass for the future and to reimburse me for the cost of new luggage and laundry (approximately $150.) Unfortunately, when I spoke with him later he had changed his mind, would not return my calls, and refused to compensate me for the cost of the room. He actually had the gall to blame me for the bedbugs. According to him, a box I had had shipped to the hotel (my second evening) was a main source of the bugs. To me, this is ludicrous, as bedbugs typically aren't known to infest cardboard boxes or catalogues. I also found it extremely disappointing that the manager would not immediately go above and beyond to make up for the experience. Unbelievable, and I do not recommend for reasons of cleanliness and customer service.