I would not recommend this place to anyone. This Indian lady that owns this place is a very shady lady and a thief. I went to stay for a night and she said it was $54 including taxes....I looked at the receipt before I signed and she was charging me $78 for a one bed room that she said was 49 plus tax. I ask here about the price and she acts like it was just a mistake. I came back to ask her a question and she just started yelling saying I was trying to rip her off. I asked her if they had a remote for the tv and she started yelling at me saying, if I don't want the room then get out. I then asked her for my money back and she started cussing at me and speaking in another language and said that there was no refund. I had just been in the room for about 30 seconds before realizing that there was no tv remote. I could not understand why she was acting like that and told her that I wanted my money back and would not be staying there that night. Anyways to make a long story short, I stood at the front desk asking for my refund for about an hour, and at times she would walk away to the back for ten minutes or so and just ignore me. Finally after about an hour, she comes out and tells me that it has been more than an hour since I checked in and if I was not going to stay there then I would lose $30 of the $54 and she would only give me $24 back. I ended up staying there for the night but I talked to the Provo City and the tourist bureau and let them know what happened that night......DO NOT STAY THERE..
- Best Western Provo
- Provo Best Western
