We checked in at 9pm. The front desk placed the 3 of us in a king bedroom. We asked to be moved to a room with 2 queens. No problem. The door didn't work. The wife was not happy. She went to the front desk and asked to leave the hotel! The front desk was happy to cancel our reservation. I asked specificly if we would be charged anything. The front desk stated no nothing at all. We checked in to the laquinta hotel down the road. I went online and discovered the courtyard charged my credit card 370.00! I was not happy! We called the courtyard and the front desk person stated that he didn't know why it charged me! Not acceptable!
- Provo Marriott
- Provo Courtyard
