When we first arrived, we were assigned room 119, which is located on the first floor (obviously) and next to the hotel restrooms and the swimming pool. We immediately noticed the smell in the room was strange, and we realized that it was the smell of moldy carpet, likely from the pool next door. Upon notifying the front desk, we were hastilty and happily assigned another room, on the next floor. The new room was much better. Each room has a new Vizio HD TV. The continental breakfast was very good, with delicious waffles, pastries, cereal, bagels, etc. There is a guest laundry room located in the hotel, and we used it without any problems. At the front desk each guest can obtain a free USA Today and a copy of the local paper. The hotel is a little over 2 miles from BYU. May stay here again. The best part was the friendly staff!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
11 February 2012
Dear Guest,
Thank you for taking the time to write a review about our hotel!
We apologize your first room was inadequate to meet your needs.
Thank you for mentioning how impressed you were with our staff! We work very hard to make sure your stay is a pleasant one. When things do go wrong we are very quick to resolve the issue.
We are glad that you enjoyed the upgrades in your room and the continental breakfast that was provided!
We look forward to your next stay with us!
Best regards,
Michael
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC