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Fairfield Inn Provo – reviews, photos

2.5 of 5
1515 South University Avenue, Provo, UT 84601
Hotel amenities
Fairfield Inn Provo
Ranked #2 of 23 hotels in Provo
4.0 of 5 stars 29 Reviews
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29 reviews from our community

    Trip type
Traveller rating
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    6
    3
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Date Rating
Hawaii
Senior Contributor
28 reviews 28 reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
“Good deal and great breakfast”
4 of 5 stars Reviewed 1 November 2011
1
person found this review helpful

We were traveling with friends so picked this hotel due to convenient location in Provo for travel to Springville Museum. Got a great deal online. Clean and comfortable room and enjoyed a very nice breakfast in the lobby area. Had a waffle maker to make fresh belgian waffles for breakfast, plus other breakfast items (sausages, hardboiled eggs, toast, etc.) Also had a bowl of bananas and apples available.

Room Tip: Book online and watch for deals. We got a AAA hot deal.
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  • Stayed September 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Travel-Bug-369 about Fairfield Inn Provo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Rice, Director of Sales at Fairfield Inn Provo, responded to this review
17 February 2012
Dear Guest,

Thank you for taking the time to write a note about our hotel! We are glad that our location was convenient for your travel plans and that you enjoyed our continental breakfast. Our general manager and staff work very hard to ensure that your stay is a wonderful experience!

We look forward to your next visit!

Best regards,

Michael
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Helena, Montana
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
“Easy off and on the freeway”
3 of 5 stars Reviewed 6 October 2011
1
person found this review helpful

Nice room. Reasonably clean and updated. Service was good.

  • Stayed August 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask bdrogue R about Fairfield Inn Provo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Rice, Director of Sales at Fairfield Inn Provo, responded to this review
11 February 2012
Dear Guest,

Thank you for your review of our hotel! We are glad that you found our location to be convenient and that you enjoyed the other amenities of our property.

We recently upgraded our internet service to a fiber optic network with blazing speeds of 10 mbps, which makes us the fastest hotel internet in Utah Valley!

We really make a concerted effort to ensure that your experience is a positively memorable one!

We look forward to your next visit!

Best regards,

Michael
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UT
1 review
2 helpful votes 2 helpful votes
“"Convenient, Good Breakfast, Good Service"”
4 of 5 stars Reviewed 26 August 2011
2
people found this review helpful

We stayed here for 2 nights. The hotel employees had great service. This hotel is conveniently located right off of I15 and close to food. We got this hotel on priceline for a great deal but priceline only booked us with 1 king, and we needed 2 queens. The front desk was nice enough to change it for us without a fee. The breakfast has many choices, nothing to really brag about but worth having.

  • Stayed July 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask wannatravel435 about Fairfield Inn Provo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Rice, Director of Sales at Fairfield Inn Provo, responded to this review
11 February 2012
Dear Guest,

Thank you for reviewing our hotel! We are glad that you found our location convenient for you. Also thanks for mentioning the service that our staff provided to you. Our staff works very hard to ensure that your stay is a great one! And we are glad that you enjoyed the variety of our continental breakfast.

We look forward to our next visit!

Best regards,

Michael
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Clayton, New Jersey
1 review
“Awesome Staff and Very Clean!!”
5 of 5 stars Reviewed 29 June 2011

I have never been to a hotel with a better staff! The breakfast is great as well, a lot of variety and such a nice breakfast girl. The hotel is very clean! The old management was not on top of things but the new managment will help you in any way possible. I have been coming here for years and they have new LG TVs in all rooms. The suites have TVs on the wall too! Overall this hotel gets a 5 for its staff mostly. Its pleasant after a long drive to have a friendly person check you in and give us warm cookies!

Room Tip: Ask for a top floor room!! :-)
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  • Stayed June 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jimmytuers about Fairfield Inn Provo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Rice, Director of Sales at Fairfield Inn Provo, responded to this review
11 February 2012
Jimmy,

Thank you for your review of our hotel! Thanks for recognizing our staff! Our general manager Ben really emphasizes the importance of being of service to our guests. Mary, our breakfast girl really does do a great job!

As you have mentioned we have upgraded many areas of our hotel, the flat panel TVs, refrigerators and microwaves and most recently we have upgraded our internet service to a fiber optic network running at 10 mbps. And the warm cookies are just the icing on the cake!

We look forward to your next visit!

Best regards,

Michael
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utah
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“THIS IS A MARRIOTT ?”
2 of 5 stars Reviewed 13 June 2011

I have stayed at this Fairfield Inn for 20 years, during the past 3 to 4 years I have watched this facility become run down. I decided to give it one more chance. I left after one night. The beds are terrible. they feel like they are 20 years old too. Light bulbs are burned out, the furniture is worn, the hair dry unit fell off the wall when I touched it, even the toilet seat was loose. When I checked out I explained why I was checking out early the front desk person was very nice, but there was nothing she could. She said the the employees have been telling the group that owns this Fairfield about complaints from customers and that things need to be fixed and updated, but they do not respond. I don't have these complaints about other Marriott properities. I'm a rewards member and try to stay as often as possible at a Marriott', but after 20 years never again at this one.

Room Tip: If you want the best room don't stay here.
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  • Stayed June 2011, travelled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask xelor93 about Fairfield Inn Provo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Rice, Director of Sales at Fairfield Inn Provo, responded to this review
11 February 2012
Dear Guest,

Thank you for your review of our hotel and for your loyalty over the last 20 years! I apologize that our hotel was not up to the standards that you expect at a Marriott property.

We have made extensive upgrades in the last year to ensure our property meets and exceeds those standards. We have added refrigerators and microwaves to our rooms, flat panel TVs, alarm clocks with Ipod docking stations, refinished the furniture in the rooms and this January we upgraded our internet service to a fiber optic network running at 10 mbps.

Our new general manager Ben is the most meticulous individual that I have met when it comes to cleanliness.

I have been in sales for over 25 years and this is my first time working in hospitality. I have always emphasized the importance of providing outstanding products and services. And I have successfully translated that to my hospitality experience.

We would love to have another opportunity to rekindle some of the found memories that you have had at our property.

You may have noticed that one of the proceeding guest reviews mentioned the changes he has experienced since new management took over. He said, "The hotel is very clean! The old management was not on top of things but the new management will help you in any way possible."

Please don't hesitate to contact me personally if you have any questions or concerns!

Sincerely,

Michael
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Additional Information about Fairfield Inn Provo

  • Fairfield Provo
  • Provo Fairfield
  • Provo Fairfield Inn
Address: 1515 South University Avenue, Provo, UT 84601
Price range (per night):* INR5,312 - 7,549

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