The clerk was rude and smug, so I started out ticked off. We requested a 2-queens room for my family of 6 (my wife and I, kids aged 7 to 2 months). Since we booked on priceline we were informed that we were only allowed a single bed. We arrived at 9:50 PM, and the clerk seemed very annoyed that we had the audacity to interrupt his TV show.

Other than the rude clerk, our stay was pretty good.... definitely 2 stars. The hotel is aging and the rooms are small, but are very well kept up. Floors, linens, bathroom were clean and neat, and the rooms were quiet. The 1-king room was regularly $75 a night, but I would not pay that for this hotel.

Came to Provo for a conference and paid almost $90 for this hotel room at Travelodge that should have cost $30. The room was filthy and old. The bedding looked like it hadn't been washed. The towel racks had been ripped off the wall. The breakfast in the morning was a joke. I could have stayed two blocks away in a Marriott for $20 dollars more. What a ripoff! Don't stay here.

This motel is a rip off. They claim $45 per night. We checked in for 3 nights. That equals $135.. They charged my account $220. I planned on them charging my account $135 - $160; they didn't, charged $220. Then that started causing me to bounce 3 checks. The day we left the hotel/motel travelodge Provo, we stopped at our bank and were notified we were bouncing checks. I immediately called the Travelodge, they claimed it was $151.50 total and it must be a bank error. We drove all the way back to the Travelodge in Provo. Received a copy of our bill, it was $151.50. Then they claimed it must be a bank error but said to call the owner in the morning. Next morning we called, he said "all banks over charge in case of damage, said it would go down to $151.50 and he just submitted it again the night before for the correct charge of $151.50. I waited the next day. The $220 hold was gone, but now a $166.00 charge went through, not a 'hold' but a charge. Called the motel again, owner claimed it just takes a few more days for the "hold" to let go (I had no hold, just a charge). A few days later.... no change. It has now been 2 weeks, still no change in my $166 charge.

So let's pretend I stole a credit card. If I did this, I would be in jail. But notice a motel can do this and it's not a crime, but only a civil matter. I called the police; it's a civil matter.

So a company can use my credit card, over charge me, and it's not a crime, but if I still a credit card and use it, it's a crime. I am sorry, but the Provo Travelodge are criminals, they have stolen from me, I've talked to them 4 times, they have never been accountable, nor are they fixing the fraud they have committed.

Do not stay at this motel / hotel. DO NOT STAY AT THE PROVO TRAVELODGE (aka Provo Travel Lodge). They are thieves and criminals. If you do so, you better check your credit card, as they might steal from you too.

Mark and Angela

Worst experience yet at a motel. We didn't figure out in until the morning when we gave up on sleep, that there was a hooker upstairs all night. We met her around 5am as we were leaving, bringing another customer in. They only charge your credit card after your stay, and Travel Lodge office was not open to give us our receipt, I called about them 'sending' a receipt, but they lacked the courtesy to do even that, let alone reimburse us. We did get a shower and relaxed earlier from our trip, but we had NO sleep. If I ran my business, so that the customer left without what they paid for, I'd soon be out of business.