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Sleep Inn Provo – reviews, photos

2.0 of 5
1505 South 40 East, Provo, UT 84606
Hotel amenities
Sleep Inn Provo
Ranked #11 of 23 hotels in Provo
3.0 of 5 stars 42 Reviews
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42 reviews from our community

    Trip type
Traveller rating
    7
    12
    10
    4
    9
Date Rating
Orem, Utah
1 review
“Needs improvment”
1 of 5 stars Reviewed 7 February 2012

I booked a room on Feb 4 2012 at this Sleep Inn. I was told I could cancel my reservation anytime before 4:00 p.m. I only made the reservation at 3:30. after unsucessfully finding a baby sitter, I called at 3:50 to cancel and was disconnected. I called again at 3:55 and was told I could not cancel because it was after 4:00 yet all of my clocks including my cell set to the atomic naval clock still said I had 3 minutes left. The Manager Jason told me it was my problem and I would be charged the rooms anyway. I asked to be directed to his boss and Jason said "I'm the manager, I don't have a boss." Yeah dont risk it go some place with customer service.

Room Tip: dont go here.
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  • Stayed February 2012, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Glen28 about Sleep Inn Provo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Girish Patel, Webmaster at Sleep Inn Provo, responded to this review
7 March 2012
Dear Guest,

Thank you for your attempt to stay at Sleep Inn Provo during your recent visit to our area.

Thank you for giving us a review, it is very much apprecieated. Upon receipt of your review, the following step was taken:

• We contacted the manager Jason and discussed the matter with him. Hopefully you will be hearing from him.

I hope that the next time you visit our area, you will once again choose to stay at Sleep Inn Provo.

Sincerely,
Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tucson, AZ
Senior Contributor
41 reviews 41 reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
“Downhill course”
3 of 5 stars Reviewed 20 January 2012
1
person found this review helpful

We stayed at this place a year ago summer and again this last fall. We were very positively impressed the first time, rather negatively the second. It's located on a quiet street behind several other hotels and has easy access to University Blvd and the stores and restaurants located there. This past trip our king room looked tired. There was a large burn mark on the carpet where some not very smart former tenant had tried to iron clothes. Repairing it would probably have required replacing the carpet, but allowing the burn outline to remain looked tacky. The bed was decent enough and the pillows had substance, but there were only two very thin and threadbare bath towels. Next morning the continental breakfast was totally uninspired and they didn't even have an edible banana for the road. Unless they do a quick renovation this place will soon be super depressing. We won't be staying here again.

  • Stayed October 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask rcatesby about Sleep Inn Provo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Girish Patel, Webmaster at Sleep Inn Provo, responded to this review
7 March 2012
Dear Guest,

Thank you for choosing Sleep Inn Provo for your recent stay in our area. I am glad that you found the area to be a convenient one for you.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken:

• Management was approached about your opinion that the condition of the establishment has degenerated from one of your stays to another and should have a quick renovation.

• Management was informed of the burn mark and it was suggested they look into the matter.

• Breakfast staff received additional training in presenting a proper presentation.

I hope that the next time you visit our area, you will once again choose to stay at Sleep Inn Provo. We take our reviews very seriously, and I think you will be greatly pleased.

Sincerely,
Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liberty Lake, WA
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Excellent stay, Excellent price!”
5 of 5 stars Reviewed 12 January 2012

We have had continuous positive experiences at the Sleep Inn in Provo, UT. We always stay in the new section and the rooms are spacious, quiet, and clean. We are particular about clean, quiet rooms so this is a perfect place for us when traveling.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask gagman47 about Sleep Inn Provo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boise, Idaho
Contributor
15 reviews 15 reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“Great Value”
4 of 5 stars Reviewed 6 January 2012

Senior rate under $60, clean and comfortable room, nice breakfast items, Greg at the front desk was very helpful, good internet, low occupancy when we were there.

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 3 more reviews by Lead63 for Provo
Ask Lead63 about Sleep Inn Provo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aspen, CO
Reviewer
3 reviews 3 reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
“Not Impressive”
3 of 5 stars Reviewed 28 October 2011
1
person found this review helpful

The room was OK, very basic. The staff there needs to take a course in customer service. Every time I walked by the front desk they were staring at either the TV in the lobby (showing Little House on the Prairie) or looking at their computer screen. I had a more friendly reception from the housekeeping staff.
There was no mention at check in of breakfast, amenities, wi fi, parking or any other information about Provo or the offerings of the hotel. I guess they rely on the guest directory book in the room which is not complete. i felt like they wanted to get me to my room as soon as possible so they didn't miss a minute of the TV show they were watching.
The location was good, the room was clean and the parking was convenient. The front desk staff however was less than impressive.

  • Stayed October 2011, travelled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask EntreNous2112 about Sleep Inn Provo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Girish Patel, Webmaster at Sleep Inn Provo, responded to this review
7 March 2012
Dear Guest,

Thank you for choosing Sleep Inn Provo for your recent stay in our area. I am glad that the location was a good one for you.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following action was taken:

• The front desk staff received additional training in the courteous manner in which our valued guests are to be treated.

I hope that the next time you visit our area, you will once again choose to stay at Sleep Inn Provo. We take our reviews very seriously, and I think you will be greatly pleased.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Sleep Inn Provo

  • Provo Sleep Inn
Address: 1505 South 40 East, Provo, UT 84606
Price range (per night):* INR3,858 - 5,368

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