We could not have been happier with the Silver Queen. The accomodations felt like home from the minute we checked in. The unit was well appointed and gave all of us enough breathing room. Location was great too, didn't even need a car. It was so private feeling, I thought we were the only guests and with the key access to the floor, we didn't even lock the door. Keep operating hours of the desk in mind when arriving but a little pre-planning can prevent problems. We also contacted a service to purchase groceries and stock the unit - a little pricey but a nice way to start the trip. We will be back!

We stayed at the Silver Queen last January 2004, and were extremely disappointed. We were misinformed by management that this was a full service luxury boutique hotel, however we found out, on the day of arrival, that the hotel is not staffed after 5pm, and service is very limited. Not only did we pick up our keys from the deli downstairs, and carry up luggage and ski equipment on our own, we found that our two bedroom suite was so small it was a fire hazard when the pull out sofa for the children was extended. The lack of professionalism, service and comfort at a very high rate, made this experience a "must miss."

We stayed at the Silver Queen in April of 2004. The previous manager had kept service to a high level. Unfortunately, there was new management and everything had become so incomvenient. It was like pulling teeth to get the most rudimentary service from the staff. First, we had a 2 bedroom suite for $500 per night. I think it used to be a 1 bedroom and they stuck in a wall to divy it up - very cramped rooms but beautifully decorated in an oriental theme and very clean. When we arrived, we had to drag our heavy bags (ski stuff) up 2 flights of stairs because no one was there at the desk and you need a special key to use the elevator. Forget about bellhops or valet service! There was parking in the building but they don't let guests use it - after the first hour, we had to park on the street and move our car often to keep it from being towed - not real hospitable. There was nowhere to put our suitcases once we were unpacked, and very little storage of any kind for clothing. It was uncomfortable cramped. By three o'clock in the afternoon, our room has not yet been made up. We inquired and were told that they would be "getting to it" shortly. Even Motel 6 is faster than that! The second day, we noticed that the maids had left no coffee for our machine and were told that coffee is only provided the first day. The last straw was when some kids were jumping around in the unit above us, I was sitting at the dining table reading a paper, and the chandelier fell out of the ceiling and nearly cold-conked me! We have traveled extensively and we know what a $500 a night room is supposed to be like. This hotel was very pretty but the service was so abysmal I would never repeat the experience.

This hotel is absolutely beautiful. I stayed here as part of a sales incentive trip (January '04). The entire group was overwhelmed with the beauty of each of the rooms. There are four different "styles", but each is incredible and unique. The design details are fantastic and something that one would expect only to see in a private residence. The rooms were actully "mini apartments" with a full kitchen, dining area, living area and washer and dryer. Everything was first class - Cuisinart blenders, stainless steel appliances, fully stocked kitchen utencils, coffee machine & bean grinders, etc. The other details were amazing such as fresh flowers, daily treats, steam showers, luxurious beds, fax/phone/copier (which we used frequently!), CD player, DVD player, etc. The location is also unbeatable - roll out the door and one is surrounded by restaurants, bars, galleries and shopping. We were on the Town Lift within 10 minutes of leaving the hotel I cannot say enough good things about this hotel and their staff. Although the rate might be pricey - it is a unique luxurious hotel - and WORTH IT.