I had a pretty bad experience with ResortQuest. I rented a house (241 Ontario) with a group of friends. While the house itself was very nice, ResortQuest's employees made sure I will never go back.

The highlights:

(1) The property description failed to mention that you need a 4WD vehicle to reach the house in the winter… and if it snows, even an SUV will become a toboggan. Ontario Ave. is an extremely steep, narrow (one car wide), poorly plowed road.

(2) ResortQuest did not clear the driveway, so we arrived to find three feet of snow blocking our path to the garage. Because the road was so narrow we couldn't just park on the side of the road. We called the office and a rather indifferent operator told us, “it’s too late to send someone out there today, so just park in the neighbor’s driveway.” Well, surprise: our car got towed! (At least ResortQuest retrieved the car and paid the fine.) Fortunately our second car escaped with just a nasty note on the windshield.

(3) On our second morning there, a pipe burst, flooding one bedroom. The manager did the responsible thing and moved us to a new place (1209 Stonebridge Cir.) that was equally nice, and offered us compensation for that plus the other hassles. So far, so good. Yet it took multiple phone calls and ignored voicemails to get the refund squared away.

(4) Housekeeping issues: We didn’t have enough towels or sheets for all the beds, and some of the linens were crumpled and dirty (think hair). ResortQuest delivered more the next day in response to our call. At our second place, the previous tenants' garbage was still sitting in the garage and had become quite pungent.

(5) Dealing with ResortQuest's front desk staff made all these problems 10x worse. Expect to be put on hold forever, and then if you’re lucky, you can talk to someone whose attitude is, “don’t know, don’t care, can’t do anything." Or you can leave a voicemail that won't get returned. Once after a few trips through the 'hold' cycle, I was treated to a guy talking in a fake-sounding foreign accent who claimed I had the wrong number (I hadn't dialed again, the answering system had cycled me back to the main number after 5-10 mins on hold). Sorry, but I go on vacation to relax, not to deal with this kind of nonsense!

(6) Also, watch out for that "optional" travel insurance they try to sneak into the contract. Even though I opted out in the online reservation form, the fee reappeared in the paper contract.

Stayed in Greyhawk unit 9. The condo was clean, the rooms reasonably nice -- though I think we could have done better at this price. The problem-- the day after we showed up the hot tub in the unit stopped working. We had specifically told the rental agency when booking that we wanted a hot tub in the unit -- otherwise could have found something considerably less expensive. We called the agency, they promised to fix it. No dice. Called again, next day, again they promised, again nothing happened -- after a long day of skiing, returned to a cold hot tub. This would seem like a minor issue -- but we'd paid for it, looked forward to it. When we left, next day, still no repairs. After returning home I called the agency -- the man at the desk was testy and unhelpful, called me back the next week and offered to refund $150 -- this on a $2000 plus rental week. Not impressive! I wouldn't go back -- there is so much housing available in Park City, you should expect great service at these prices.