I was extremely excitied to stay at this hotel. The pictures were amazing, we rented a 3bedroom condo. When we found out the check-in office was closed and we had to do late check-in but didn't know to do that. We had to call a number to assist us where to get our key for our condo. Except they made us go to one of their sister hotels to pick up the key and then key wasn't there. We had a run-around with the same phone numbers and no one could help us. We stood out there in the cold. They told us to leave a message on their cell phone and they would contact us in 5 mins. I called twice no response.
After about an hour, we finally got someone to give us the key. We found our condo and were at first sight happy with the way everything looked. When we opened the garage, they provide a large trashcan for their guests but ours was full from the last guests and our garage had a very rancid smell. We asked the next day when we properly checked in to have the trashed dumped. No one came for three days, we had to pull the trashcan out in the driveway until the actual trash pickup came.
Our beds were made,but their blankets, sheets, pillowcases had tiny hair on it. It was almost as if the cleaning service just remade the bed but didn't change the seats. They obviously don't wash their blankets because they were dirty and had hair on it as well, even extra ones in the closet.
There were stains on the floor and their bathroom towels had other people's hair on it as well.
Definitely with all their bad amentities and cleaning service and poor customer service makes this a one-star place to stay at. They did have nice marble countertops in the kitchen though.
It was disgusting. Horrible maintenance, Horrible cleaning service.
