We could not have asked for better accomodations. The room was spacious well appointed and perfectly located for a fabulous ski weekend. The staff was friendly courteous prompt and truly went the extra mile

Everyone in our family who used the hot tub got a bacterial infection of the skin. We learned later that this is common in hot tubs that are not properly maintained. Our rooms were also not cleaned consistently. If you notice all the recent reviews they have a common theme of poor service, maintenance and cleanliness. Too bad. Its a great location, but wear your hazmat suits and bring your own cleaning products! I complained to management and never heard a response. There are better , nicer and cheaper places to stay in DV.

This was our first trip to Utah and Deer Valley- we stayed here at the recommendation of friends and overall were very pleased. Our unit was beautifully decorated appointed, had a fantastic view of the slopes and was in easy walking distance of Snow Park Village and the lifts. The people at the front desk were very friendly and helpful, but the overall service was just OK. We stayed 4 nights- the first day the housekeeping staff never came. We called the front desk, they apologized profusely and offered to send up clean towels. The second day was fine. The third day the housekeepers didn't show up until 4:00.
The unit itself was gorgeous! One of the porch doors had a broken lock and one of the bathroom windows also didn't close all the way. I reported this to the front desk and the next day a handyman came and repaired both while we were out. We had our own hot tub, so did not use the pool. We enjoyed the parking garage since we had a rental car. Internet (wifi) was a little spotty in the unit, although it was fine in the lobby.
I ranked sleep quality as less than perfect because the higher altitude at mid-mountain definitely affected our sleep, as we were told it might. We just sleep more lightly- but the unit was quiet.I

We did stay in Black Bear and were very disappointed. Nobody clean our rooms, nobody change our towels or taking rubbish away. There was mould everywhere in our bathrooms and my friends even found a suspecious things in their bed! We decided that nobody changed the beds from previous guests.
Swimming pool was always closed. If you want to use it you need to unroll the cover by yourself - not very welcoming.

We travel a lot and never seen such a messy hotel!

When we complained it's not really helped.