I am giving the resort 5 stars because I thought it was terrific in many ways and I got a good deal. I can not put a finger on exactly what does not work with the property but I will try to explain.

First what is good:
The room was GREAT! Top floor studio had plenty of room for the two of us. Three would have worked but four people would have been a bit tight. The kitchen was AWESOME. Full stove and dishwasher. There was even a table for 4 people. The water temperature and pressure was perfect. The staff was welcoming. I had some issues with my check-in, but the front desk staff was great. They allowed me to park my car in the hotel garage before my check-in so I could spend the day skiing. The sent me an email taking care of the check-in problem, so I could come down and check-in without a worry. Location is also very good.

Not so good:
They have ski storage in the hotel, but it sure would have been great if they had a ski valet at the bottom of the ski hill like the Westgate. The hotel is about 50 yards from the red pine gondola and 200 yards from the orange bubble lift. It was a pain carrying the skis to the hotel. In addition to that, the ski storage (valet) did not have a dedicated staff member, so the front desk person needed to pull double duty. It worked out for me, but when I was checking in, there was a guy waiting with arms full of four or five sets of skis! He was pissed-off that I would ask the front desk a question about the property while he waited. By the way, I told the front desk person that she could help the guy and I would wait. The point is they are saving a buck by not having a dedicated ski valet and it might come back to haunt you if you choose this property.
The hotel also seems a bit small. By this, I mean the public areas. The hallways are narrow and the area in front of the elevators is exceptionally small. It just struck me as strange.....
Finally, there was a VERY LOUD noise in our room. I don't know if other reviewers had this issue, but we did. At first I though the sound was the neighboring rooms shower, but we were on the top floor with only one neighbor, and nobody showers that often. The sound was similar to the reverse thrusters on an airplane, but not as loud. We had to turn the TV up to 70 to watch a move (compared to 20-25 when there was not sound!). The sound continued past midnight. When I was going to bed, I did not mind the sound, but if you are a light sleeper or have trouble going to bed, this could be a big problem. It could have been the unit I was in.

Again, I rate the hotel 5 stars because it was a great property and I got a great rate ($150). If I paid double that, which you may have to, it would have still earned 4 stars.

We just got back from our first trip to Park City and stayed at the Sundial Lodge, we were very impressed with how wonderful the staff was. They really went out of their way to make sure everything was right. At one point a manager even drove us himself to the nearby outlet malls since we had just missed the public bus...so nice!
The shuttle around the resort was very convenient and quick, it never took more than a few minutes to get a ride. The drivers were very helpful with all of the ski equiment.
Nice outside hot tub and pool deck area.
The only thing that was missing was the snow!

Just got back from a week at the Sundial lodge at the Canyons. The hotel itself is in excellent shape and the room, actually a two bedroom condo, was clean and had everything one would need from a full kitchen to gas fireplace to comfortable beds. The staff was also very helpful when things where needed. Don't forget to ask for a robe for the cold walk to the hot tub. The hotel is in a great location and is very close to ski rentals, lift tickets ski school and the gondola to get up the mountain. As for the skiing, the snow sucked this year. Worst snowfall in Utah in 20 years but they did open 40 trails, out of over 160 which was ok. We had to drive to Alta to get some better snow. But you cant help mother nature. I would return to be able to get the rest of the mountain skied and would stay at Sundial as a great convenient place to stay.

We stayed at the Sundial Lodge at the Canyons over Christmas week with family. It was my best ski experience in a long list of of locales in Quebec (e.g. Mont Ste Anne), British Columbia (Whistler), Vermont (many), New Hampshire, California, Colorado. My enthusiasm is based on five key factors that made the experience joyful and the stress level low: 1. Sundial Lodge at the Canyons has EASY ACCESS. A flight to Salt Lake City was followed by a 35 minutes drive on safe, level, major divided highways. I have too many memories of driving 10-25 miles along treacherous, narrow, hilly, slippery 2 lane roads to get to ski mountains/resorts. 2. The location of Sundial Lodge within the Canyons is but a few feet from ski rentals, lift tickets and two major lifts up the myriad Canyons' trails. 3. The Canyons is a magnificant series of mountains/trails that challenge any level of skier. Green, blue or black, the trails that were open during Christmas week were beautifully groomed and maintained, well marked, and extensively signed to provide up-to-date information for skiers on conditions, This is western skiing at its finest - wide slopes or narrow glades, easy runs or jaw-dropping, double diamond inclines or bowls. 4. Sundial sits in the midst of a self-contained village that offers a range of restaurants, from rustic to luxurious, from family-oriented to sophisticated. One evening we ate at the Waldorf-Astora restaurant at the base of the mountain. A gondola ride took us down and a free shuttle service returned us to the Lodge. The high quality restaurant features delicious beignettes for dessert that are sinful to eat and sinful to miss. 5. The service at Sundial Lodge and from staff at the Canyons is superb, attentive and highly trained. Within our party were two boys that relished one trail with built-in jumps, trails around tress, the heated chair lift . They had easy-on-easy-off experiences on all lifts. Among the other positives: this Christmas week was one of the poorest in recent years for natural snow cover, yet the slopes that were open were well groomed, the scenary was exquisite, and the trails enough to satisfy. If all the slopes had been open, it would have taken more than a week to fully experience the vast expanse of trails. I did not feel deprived by this late start of Utah snow. The Sundial Lodge has an outdoor pool and hot tub, well-appointed and comfortable rental condos, with high quality bedding and kitchen facilities. The Lodge and the Canyons offer small and large touches that warm childrens' hearts, e,g. late afternoon cookies, sleigh rides, and others. if you are renting equipment, rent very early or late in the day. I started the rental process at 9 am and waited in line in excess of 40 minutes. Buy a full day pass and hit the hills early, because of you wait until the afternoon, the conditions begin to deteriorate. Also drink copious amouints of water for when it is dry, it is very, very dry. For those accustomed to East coast skiing - solid green ice, rocks or bare patches, shiver-skiing at 15o F to -20oF below zero, treacherous drives on narrow access roads, hiking with skis and boots for hundreds of feet to get to a lift- the Canyons and Sundial Lodge offers great skiing with minimal hardship.